Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 575 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
135 Bluebell Dr SW, New Philadelphia, OH 44663
Phone: (330) 308-9375
Hours
| Sunday | 10:45 AM–10 PM |
| Monday
(Labor Day)
|
10:45 AM–10 PM
Hours might differ
|
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
Photo Gallery
Reviews
Nick Cacciacarro
Filthy dirty…. Pic says it all. Not to mention the corn salsa was still frozen. Best part is chipotle will read this review and do absolutely nothing about it or the restaurant or customer. They only care about the bottom dollar
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Tikal Kansara
I order all the time from this place and I do not have complaints.
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Songlin M
This is the single worst Chipotle, and possibly restaurant, I have been to. They have just about every problem a restaurant can have. The food is always poorly prepped: too salty, fajita veggies barely cooked, jalapenos chopped into huge chunks to set your mouth on fire, protein either barely cooked or overcooked, and the food and burrito prep areas a cross-contaminated nightmare. The service is poor, which I can’t blame the staff much for as their managers’ attitude is the worst of all of them, and they are visibly irritated at the problems they created for themselves at all times. I have stopped ordering from this Chipotle after I received multiple incorrect orders and just plain inedible food. I cannot count on this Chipotle to take my $15 and give me something that I can eat for it.
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Kristi Fontenelli
I’m pregnant and all I ever crave is Chipotle, I usually get the food in the early afternoon and it is always amazing the one time I get it during the night time I’m absolutely repulsed. Starting off with the rice there was no salt nor cilantro it was plain white rice drenched in oil which collected at the bottom of my bowl. The pinto beans had no flavor and tasted stale, the carnitas were literally BURNT and crunchy, they left off my queso which I paid extra for, gave me the smallest amount of sour cream when I asked for extra and when I say small I mean a dollop the size of a quarter on the side of my bowl. I ordered with extra cheese as well and there was barely any cheese. And when I tried to get a refund I realized they never sent me a confirmation number I checked my email and updated it about 10 times and still no confirmation number to get my money back for this awful experience. Very disappointed and will be discussing this with the manager the next time I’m in the store and will only be going in person from now on to ensure the quality is what it should be. Food is too expensive now a-days especially as an expecting mother for it to not meet the proper expectations. I also work at a chipotle and know what the food should taste like and look like and they completely missed the mark by a million miles.
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Michaela Himes
My plan was never to give 1 star, however the New Philadelphia location always seems to be “out of stock” on the same items. My primary order gets vinaigrette. And they’re always “out” I’ve been consistently coming 1-2 times a month yet there is no vinaigrette. I’ve been there throughout different times of day also. This location has been open long enough & well aware of what items they typically run out of. Why they cannot prepare for that & ensure they have plenty of product is confusing. I’ve work in the food industry. Prepping for the “rush” is not a challenge by any means. And knowing what people order the most is not a mystery. It’s highly disappointing & I’ve stopped coming for this exact reason.
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Morgan Harding
Normally everything comes out super good here. My only concern is how much guac they put on. When your paying $2.60 extra. for guac on your bowl I except it to be more then just a couple tbsp. Cause that’s all they’ve been putting on. I get a lot more if I just get it on the side.
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Jace Briggs
This location is terrible. I have ordered numerous times from the app and have yet to receive the correct order. I open my order to see my container listed with the protein and toppings I wanted, open the bowl and I have someone else’s order, or incorrect toppings, or no protein at all. I would never suggest ordering online from this location, unless you want random or incorrect food.
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Megan Miller
This Chipotle just opened a couple days ago and each day so far there is still a line to the door! I assume it’s like every other Chipotle, but what makes this location great is that it’s in a fairly busy area in between a Holiday Inn and a new Starbucks shop as well. Food, good. Customer service, good. Atmosphere is very modern and updated.
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Katie Watkins
Very good chicken bowl, as always and wonderful choice of toppings.
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Dianna Harmon
Went there yesterday for a steak bowl ….the prep station where they make up your order was absolutely gross. Food all over the counter area Corn kernels in the sour cream The guacamole was brown the rice was hard..salsa all over the counter. And I noticed that the area where the pick up orders are prepped look a mess also. Canceled my order after I looked around and left. Went to a local Mexican restaurant.
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