Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 397 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
1490 Fordham Blvd Ste 110, Chapel Hill, NC 27514
Phone: (919) 929-9324
Hours
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
Menu
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Photo Gallery
Reviews
Annie Bright
Went during lunch time and there wasn’t many customers in there at all. I order my usual and the hot sauce ration to the food was too much that it overwhelmed the rest of the ingredients. Also the rice was not cooked all the way and were still very crunchy. It ruined the whole burrito bowl.
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Kristen Zuco
Chicken Al pastor is great. I love their salad dressing, every time I come they don’t have it. I am now asking every time before I order if they have it. They tell me yes, I get to the end and guess what… the do not have any salad dressing. Really disappointing!!!! And the tables are always dirty, Diet Coke is out, no sign to tell you that so you fill up with clear liquid, have to dump the ice and start over. Coke Zero was their answer when I asked if they were out. Management is obviously lacking! Next time I’ll have to get evidence that they have dressing before I order. Oh, and the salad I got had about 10 pieces of lettuce with 2 of them being the end/core of the lettuce.
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Julynn Washington
My first visit to this location. It’s the basic set up for this franchise, it appears a bit smaller than I’m accustomed to, no big deal, just making an observation. During this visit on a Saturday the restaurant was not busy, therefore there was not a significant wait time. The service was fast and the associate was attentive to my request for my order; I was very pleased with that. The staff was also friendly and everyone appeared to be busy and engaged in their task.
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resa latiy
Tonight I went in this location and was waiting to place an order. I saw a girl with braids come over and refill the steak. While she did this her hair plopped all over and through the rice. This is a sanitation issue. I walked right out.
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Alayna Edwards
I usually have a good experience at this location, but today in my opinion was a huge fail in good customer service and providing fresh food. I ordered my food online on my way home. I went to pick up my order, I located the bag with my name and order on it and proceeded home. When I got home 20 minutes later I find that my order is completely wrong and it has someone else’s name on the food inside the bag. I get back in the car, drive 20 minutes back to the restaurant to get the correct order. Instead of giving me a fresh order of food, the guy on the cash register non chantly tells me yeah we messed your order, but it’s on the shelf. I asked him for a fresh order since the food has been sitting on the shelf for at least 50 minutes now. He insists that my request is not fair and that I just wanted free food. Like how was asking for free food. I simply asked for what I paid for fresh food. I had also included a tip. He insisted that he would have to throw all three orders, that didn’t even make since. I asked for a fresh order the two orders he would have to throw out was their fault for not getting the order right in the first place. Also, my number and email were attached to the order so why not call me and let me know that you got my order wrong and ask me to come back to the store hopefully before I got all the way home? His attitude was uncalled for especially given I wasn’t mad or disrespectful, I was understanding that my order got messed up, I was simply requesting that he give me a fresh order not food that had been sitting on the shelf for almost an hour now. I wasn’t even asking for a refund. I was simply asking for the commitment to fresh food and good customer service that Chipotle advertised. Anyway, I left very disappointed. I feel this could have been handled better Chipotle.
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Asa J.
I stop by Chipotle quite frequently now on my way to work. I used to only go when I was in a rush but now I make an effort to stop by because it improves my day.
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DaVetta Pulley
Worst location in the area! Was greeted upon entering establishment, however food is very bland no spice or seasoning. Employees seemed to be new or confused on the process of checking out customers, which resulted in me not receiving my full order. Will not be returning.
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tara
Ordered in person and it wasn’t busy but I was still given the wrong order. Didn’t realize until I got home. This is extremely disappointing as I was looking forward to my food after a long day at work.
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Joe
Prices going up, quality going down, customer service is awful, food safety is disgusting. Bought 2 bowls and a kids meal, 40$, entire family had food poisoning with diarrhea, vomiting and fever for the next 3 days, they forgot misc things on the order like my sons apple juice. Wasn’t a pleasant experience.
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Scott
My wife ordered chips to go with our burritos and guac and queso, and the bottom of the bag was barely covered with chips, thanks a lot. Way to treat your customer after dropping over $40.
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