Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 63 reviews, the restaurant has received a rating of 2.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
1685 Smallman St, Pittsburgh, PA 15222
Phone: (412) 746-0602
Hours
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
Reviews
Chantell Jones
Hey guys! I used to work at this location as the cashier. Pretty much when I worked there, it was like a ghost town with no new people to help out. It was just me and a few others that stuck there when it opened. Many were fired by our first GM. Then we switched to another and there were less people around to help with such a busy crowd. Then we get another GM, I mean he tries, I quit a little bit later though, I liked it there people of the atmosphere, but when you try getting the line people, they just ignore customers. So I pretty much did it. There were regulars there that I remember and to my knowledge, I was a good part of the team. But now anyone just works there.
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Kalina Kath
Sub-par food quality, slow service, dirty tables and serving area. When we arrived, there was no one in line, only someone buying beverages at the cashier, however it took several minutes before our order was taken. There were empty food items along the assembly line and no one seemed to be working to refill them. At the cashier stand, the countertop was very soiled with sour cream and other food spills. At the seating area, the tables looked like they had not been wiped all weekend with visible food on them. And lastly, the chicken in my bowl was basically inedible due to the incredibly high salt flavor. Sadly, I will not be back. Go to Soluna instead for high quality food and a lovely experience!
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Carl Froess
As part of a chain, this is exactly what you’d expect. Prompt courteous service and no surprises with the menu. The burrito was enormous.
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Ashley Wyatt
Of all the Chipotle’s I’ve ever been to, this one is by far the most disappointing. Ordering to-go is a colossal mess –I can’t remember a time when my order was ever correct. The meat is always overcooked (today I got actual burnt chicken bits) and the staff acts like they’d rather be anywhere else than working. The only thing that’s consistent is that you will have a bad experience.
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Justin Crego
Zero personality with staff! I’ve worked in the restaurant industry for over 15 years and I felt like I had to great the staff before placing my order, everyone was on mute and was like placing an order to a screen at Taco Bell. It takes zero energy to say hey how you today what can I get for ya! Instead “ we had a staring contest”
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Chelsea Atkinson
Don’t order delivery from this location. You will receive half the food you are supposed to.
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James O’Dell
I’ve ordered from this location twice for delivery. Both times I ordered extra fajita veggies, and both times there were none at all. However, it was printed on the label on my container. This time I ordered green salsa, it was also missing. I’m only giving them 1 star because there’s no option for half a star.
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Chandler Gray
i wasn’t very happy with my experience at this chipotle. some employees seem careless..
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Liza Riot
Disappointed many times. I’ve ordered a salad on the app for pick up and through delivery. Several times the salad I’ve ordered did not have a lettuce base, not even added as a topping. This time, my food was cold, missing lettuce, and the fajita veggies were essentially raw. Silverware is never included, however I appreciate an attempt for less unnecessary waste.
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Shane Chapman
It is by far the worst chipotle I have ever experienced. Half the options were empty with no one bothering to make more. The entire staff was beyond miserable and it took them over 10 minutes to serve 1-2 people.
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