No matter the name, we’ve stayed committed to quality over the past 30 years. The #1 Cheesesteak in the World is made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables—always grilled-fresh-to-order.
Counter-service chain offering a range of Philly-style cheesesteaks, loaded fries & lemonades. Based on 26 reviews, the restaurant has received a rating of 3.3 stars. Price $
Address:
10730 Enduring Freedom Dr Bldg P, Fort Drum, NY 13603
Phone: (315) 773-0065
Website: https://www.charleys.com/locations/fort-drum/
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Reviews
Bernie Alvarez
Send in the National Guard Part 3
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Iesha D
First time trip for my family. We’re staying in a hotel for a extended period so takeout is the only option since we just moved here. We love Charley’s but today just wasn’t a good day. A girl from Qdoba ran the register and from the start she was not happy to be there. Not only did she work at such a slow pace, she’s rude! She asked my husband what he wanted and then immediately walked off to worry about another employee. Finally after a few minutes or so we order and then we wait again for the sandwiches to be made. The mystery employee finally comes in after the messy show is just about over between the cook and the cashier and he’s no better. He’s cooking bacon for the wrong order, placing cooked bacon back in with uncooked bacon and just rushing the guy who’s already been there making our food. I wish I had ordered somewhere else but since we love it so much we had high hopes
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Ethan Freeman
“Bacon 3 cheese steak” Really tasty food and great staff, though I wish I had of gotten a bigger size since it tasted so good!
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Leeroy Jenkins
I would give zero stars if possible. Takes ages for them to put a small order together. Employees drag their feet and make one order at a time as if they have to wait until one sandwich comes off the grill before starting another. I waited 15 minutes with hardly any customers before me only to find out that they gave my order to the person in front of me and never actually made his sandwich. Upon the realization that I would now have to wait for them to remake his sandwich before starting mine I left without my food. I will be contacting management on Monday and expect a full refund.
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Charles Red Shirt
Really good food. But I waited in line while 2 of the workers just stood there and had a conversation. Then one of them finally came to the register right after I leave to take me business elsewhere. This isnt the first time this has happened. Lucky they have good food or I would have NEVER went back.
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M J
One of the worst experiences of any Charleys ever. Pari, Derrick, Drew were messing up every single order and slowed up everything for a good 40 minutes. Whoever was working on the cash register with them had to sort them out and get everything situated for them.
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Nichole Crouch
The line took a while to get through which I figured it would with it being a Saturday and around lunch time. The guy on the grill wasn’t paying attention to the order of the sandwiches and skipped over mine he than left it on the grill too long and burnt the chicken. The store was also very dirty up front with them only being open for a couple hours.
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Cynthia Stewart
Not sure why but the service here doesn’t really qualify as great but it’s not horrible. I know the idea of a large grill is to cook multiple things at once but I shouldn’t get turkey cheddar with a hint teriyaki from someone else’s sandwich. Other then that employees are kind and I enjoy eating there.
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Sassy Sisters
Don’t waste your money here because it’s not like the rest of the Charley’s out there. This is the first Charley’s that my family and I went to that don’t do free refills on the drinks and everything is small portion with the food.
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Jerry Callo
Great Sub Place, I go there at least 1-3 times a month, whenever I am close to Drum, Food is Great, customer service is normally always great, only once was worker very rude maybe just having a bad day and took forever to acknowledge me. I won’t hold that against them as I normally always have a great sub and experience from here.
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