Carol Sweet
A female staff was cleaning tables and doing a great job. The male that took our order creeper me out when he put his fingers inside our 2 cups to hand them to us while empty..fries much better now that they are not double fried
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WT TW
I don’t know what happened here! We were used to purchase food at this location frequently. The location is very convenient for us because is near our home. I think that probably we easily were generating around $100.00 – $120.00 in monthly profit, to this BK location. Their customer service used to be extremely efficient and the attention to the details of the orders from behalf of the employees was remarkably good. It was our prefered BK spot! I don’t know what happened but the entire thing crashed and is burning. The last four orders we have placed through the window have been all messed up. You order something they give you whatever they want to give you instead, they give you an attitude if you aske them to fix the order, they charge you for items that you ordered nut they didn’t included in the bags, they just completely ignore the details regarding customer preferences. This is the worst Burger King branch in the Plantation/Davie area at this moment in time! Tonight we went to order 3 custom sandwiches, nothing fancy extra mayo, no pickles, add cheese, etc . . . After waiting around 8 minutes W/O no previous customers at all in line, the entire order was handed all wrong! I asked the cashier girl if she was sure the items were the correct items that I originaly ordered, because I checked the note and it was missing a detail I told her when the order was place. She warranted that the order was correct. I was onligated to show her the items and explain the details of the order a couple of times again. After she realized that they gave us the items with the wrong specs that we asked, she took one of the sandwiches, and probably remade it or probably not, probably they just replaced the components that were wrong. My wife and me were kind of scared, we though that they were probably might even spit in the sandwich. We waited 8 minutes again and the sandwich came and was handed to us. No apologies, nothing not even a “thank you for waitting”. I mean brother when you work in this places you need to pay attention to what you are doing. You are not supposed to be talking with your colleagues when you are taking, or working a customer’s order because you will get distracted for sure, which they were doing there all the time non stop. Or looking at your fingernails meanwhile you talk on the phone with whatever you was talking on the cell phone in front of the cash register! The customers pay your salary, please respect your customers and appreciate that they are supporting your job by choosing to buy food in the place you are working! This Burger King has been sucking really bad since a couple of months ago; their service is the worst in their area. The new personnel is not efficient doing their job and aren’t even friendly. They don’t even show basic customer service courtesy. Honestly the owner of this place should consider seriously to put an efficient supervisor during nigth hours, or getting rid of the employees that they have and replace them with efficient people who know how to deal with customers, or closing the place for good. The last purchase we made there was tonight 8/20/2023 between 8:15PM and 8:40PM. A windows order that should take only 5 minutes maximum took around 20 minutes in the entire process. What is that? I mean this is a fast food place! A place that sell food at a fast pace! It is ridiculous. And on top of that, orders with wrong or missing items, that were ordered and charged but never delivered to the customers, wrong sandwiches configurations, seasoned with an extremely poor customer service courtesy. It is a shame of a place to eat. Having seen that, I honestly cannot imagine how bad potentially the sanitary conditions inside this place are. Is a shame and sad too, it used to be a good place a year ago. Now it makes you feel that you are in a low life ghetto!
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Calvin Bellus
It’s a Burger King, not expecting much here… but come on somethings..
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Tony
The positive: The restaurant was clean and the food was fresh.
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Thalia Rodriguez
Restaurant was disgusting. Food wasn’t bad, but the floors were all wet and sticky, tables all dirty and wrappers everywhere. Barely any staff. Had to sit in the kids area because surprisingly it was clean only in there. They had no drinks in the fountain drink matchine (only had diet ) Never going again. I don’t recommend
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Jose Covarrubias (Northfstar)
Worst BK I been to in a long time. How do you only have 1 single trash can in the entire store? Every single table was dirty I was going to sit and eat inside but decided to leave. There was trash on the floor. The employees here clearly dont care about anything, there’s no management either. I dont recommend eating at this location, you will not be pleased with the service or atmosphere at all.
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SincroNia L’ange
Go find some OTHER Burger king. When I got to drive thru they asked me for my order when I placed it they told me they didn’t have drive thru. Thank god there’s many, one right on pine island very close. This people didn’t want to give drive thru service because their manager was on break… ??They refused to give me their managers name. GM asap change these people whenever your can. ALL THE SHIFT. Extremely rude. this happened June 3rd at night. Been a regular for years, never been treated like this here before. Never coming back.
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Ann P Rossmann
The food was fine, except they got orders wrong. They didn’t leave out the onion and pickles like I requested, unless they gave me the wrong sandwich. A lady who had been in drive thru came in to say she they gave her the wrong order. I was surprised the soda machine had what I wanted. The restroom needs a lot of repairs. There was barely any toilet paper. I chose it for location. Not recommended.
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Isaac Lee
Easily the worst customer service experience I have ever encountered. I drove up to grab some breakfast because I was in a rush, but the menu was still on the lunch menu. When I asked the drive-through employee if they had a breakfast menu, they told me it was on the other side, and that the team from the previous night forgot to flip the menu. She then told me that if I wanted to, I could always get out of my car to walk around to see the other side of the menu to order breakfast. Maybe I expect too much, but if it were me working inside, I would’ve ran outside to the drive-through to flip the menu for the customer.
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Tristan Jimenez
As the years go by, this location deteriorated at a high speed. It will take 20 minutes to receive just one order. This location is awful. Go get your fast food elsewhere
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