Cheery regional coffeehouse chain serving specialty drinks, smoothies & baked goods. Based on 519 reviews, the restaurant has received a rating of 4.3 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No delivery
Address:
1114 W Superior St A, Wayland, MI 49348
Phone: (269) 397-5060
Website: http://www.biggby.com/
Hours
| Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
| Saturday | 6 AM–8 PM |
| Sunday | 7 AM–8 PM |
Photo Gallery
Reviews
Brad Forbes
Great coffee, service was excellent. My only complaint is the drive thru wait time – 15 minutes. Is it faster to walk-in? Other than that, Bigby is a great place for a coffee fix.
A Jones
Been to this biggby a lot. You never know if your drive thru experience is going to be quick or if you’ll be stuck in the driveway for 30+ minutes. Don’t plan to stop for coffee unless you have 30 mins to spare to wait.
Mercedes Satterelli
Shouldn’t have to wait in line for over 30 min just to place my order. I’ve been in line since 11:15am and it’s now 11:50am and I’m still 3 cars away from being able to even order. I understand that coffee is different than fast food, but it’s inexcusable to have your customers who are paying top dollar for these drinks, have to wait this long simply because you guys either don’t schedule enough people or won’t hire anymore employees. It might help with turn over if you at least TRY to be fully staffed.
Cariana Singleton
Worst biggby I’ve ever been to. I sat in the drive thru line for 20 minutes with only one car in front of me and by the time I received my frozen drinks, they were completely thawed.
Stosh Sage
The baristas are always nice and try their best to keep everyone happy and satisfied (myself being one) but we all are human and sometimes make mistakes so I apologize for some of these negative reviews. Definitely stop by if you want some amazing drinks
Adriana
This location has very friendly and welcoming staff. They also had my order done quickly and my Carmel marvel was delicious!
kendalls mercari
Terrible experience. Tried to use 2 “free brew” coupons I got in the mail. When I reached the window, I was told I couldn’t get the cold brews because they “weren’t considered brewed” and that “the coupon is just worded weird”. The girl who took my order then proceeded to say “I’m not sure what to do for you guys” and just stood there. I politely said “you can just switch the coffee out”. It became an inconvenience when I was then upcharged for syrup, so the drink isn’t actually “free” anymore and they forgot the cold foam on the 2nd coffee. So I go back through the drive thru and explain that there wasn’t sweet foam on one of the coffees and the girl goes “oh yea we just didn’t add that because it’s a $2 upcharge and we didn’t think you’d wanna pay that”. The whole conversation I had with this girl just seemed very off and left a bad taste in my mouth. I guess I would’ve been more understanding due to the wording on the coupons— it was very misleading. Now I’m stuck with coffees that taste super watered down and these coffees aren’t even worth the upcharge for the syrups. It’s unfortunate that the customer service wasn’t up to par.
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Kim Dunbar
The staff was very friendly!
Carla
I like this Biggby. The staff is friendly and knowledgeable. The coffees, teas and food are good. My only complaint is how painfully slow the drive through service is. Sometimes I pass them by because I know I’ll be waiting a minimum of 10-15 minutes for one coffee. I would spend more money there if the service was faster.
Sara Vanhaitsma
The people that work there always put a smile on my face and are helpful and great at making a white chocolate mocha ☕️ Averi is especially wonderful! Keep up the great work!!
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