Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 924 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
5040 State Hwy 121 Ste 100, Lewisville, TX 75056
Phone: (972) 370-0005
Hours
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
Photo Gallery
Reviews
Santiago Navarro
This location is a hit or miss. Most of the times, they get your order right, particularly if you make the order in store. However, most of the issues arise when you order for pick up. Today, I ordered my kid a burrito online with no sour cream or tomatoes as he does not like these ingredients. After picking up the order and arrived home, my kid noticed these extra ingredients. Needless to say, he did not eat his food.
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Ashley Machina
If you order online, make sure to check your bowl when you pick up! They skimp on every item if you’re not ordering directly in front of them. This is the saddest bowl I’ve ever ordered – $10+ for this?!
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Shreenath J Raman
I’ve eaten at Chipotle for 14+ years now, and have gone to this location since 2017. Something definitely changed in the past 2 years because every single order of mine irrespective of being online or in person have been botched up. The worst part is noone seems to care nor want to serve customers properly. Add to this the price increases which are understandable given inflation. However, there are ZERO excuses to skimp on portion sizes. I had 2 employees look me in the eye and put in HALF portions on every single ingredient. It wasn’t even regular and I was definitely not expecting double portions, but its clear that the employees were following orders to skimp portions. It used to happen a ton on online orders, but when they look you in the eye and do it – that’s straight up garbage. I raised toe issue with the guy at the checkout register and he goes “it’s crazy right.. that’s how it is”. How are you going to bill me $13.50 AND skimp on portion sizes, dude? Zero remorse in saying this location is absolute trash. They blatantly cheat their customers.
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Lisa Harris
Definitely great for the price, but the rice was undercooked and crunchy/gummy last two times I ordered. Great vegetable burrito. Guac is A+! Seating is uncomfortable. Opt for delivery or take out.
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Victoria Wollmann
We LOVE Chipotle. We eat it too often if we are being honest. That said, we’ve been to a large number of different stores over the years. This is 1 of 2 that are relatively equal distance from us. This one is North of us, the other is South off Park. This location is without question the worst Chipotle we have ever been to. You’ll notice a trend in the reviews here. I am not the only one complaining about rude staff and portioning being out of control. This location has rude staff every time we go, which has been less and less when we can help it, but we have finally be driven to the point where we just won’t use them. Here is why: pictures attached, but they do not really do it justice. PORTIONS. I am not expecting a buffet, but we eat enough Chipotle to know when you’re being skimped. This location ALWAYS gives you such a meager portion for everything. Rice, Beans, Steak, all of it. These pictures are from our last 2 delivery orders, which admittedly we made both of which this week. Like I said, we like Chipotle. I have tiny, tiny hands and look how tiny this burrito is, and how they don’t even fill up halfway the kids’ meals (one of the pictures they at least gave enough Chicken). Also, you can see one of the kids’ meals got only 1 tortilla, instead of 2, which was literally so dry and hard it broke off a piece when I picked it up. Larger portions equal less profit. I get it. But this is the worst I’ve ever seen a location try to screw you over. Unfortunately, when we order delivery it defaults to making The Colony location our store. You don’t get to pick (at least, through the Chipotle app where we get our points). As of today, I’ve been driven to not only write this review, but never order delivery to my house again purely so I can avoid being serviced by this location. Or, just ignore the points and order from Door Dash or Uber Eats. From now on, if we are in the area shopping we will just eat somewhere else. If we are ordering from our home, we just won’t order delivery! We will just go pick it up from the Park location by Stone Briar Mall. Its is worth it to actually get what you pay for. Also, yes, I have filled out the corporate email surveys as well. Doesn’t appear to be helping so I thought I’d do this too!
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Nadya Parris
I understand it is busy, but a few min to clean tables it won’t hurt. I have nowhere to sit down, so I ask for extra napkins to wipe my table and let guy know about the situation. He cleaned 1 tatle and left.. I was shocked if you want people to come back to your restaurant?! It is very important for you to keep it clean. Food is good services great
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Connisha Redeemer
My issue during this visit was the food on the serving line was not fresh and the overall cleanliness of the space. The To-Go and Carry-Out counters as well as the kitchen floor were covered with food particles and debris.
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Skorp Saiyan
First time eating and it was a great experience. I like the Pastar chicken. Tastes fresh as promised. Will be coming here now at least once a week!
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Linda Guiette
Very disappointed. Got a bowl, with chicken, which was hard to find. Beans that were hard, raw jalapeño in the beans, rice, and the guacamole. Lettuce in the guacamole. Did I mention the difficulty in finding the chicken in the bowl? LOTS of rice though, lots and lots of rice. Someone should have taken time to clean the tables. We used napkins to clear a space to eat.
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Aubrey Galloway
I love this Chipotle, BUT, I do have a weird complaint. Your door is WAAAY too heavy to open comfortably! Like, seriously, what the heck!? It’s like it’s solid steel!
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