Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 107 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
93 Main St, Andover, MA 01810
Phone: (978) 475-4193
Hours
Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
Tuesday | 5 AM–7 PM |
Wednesday | 5 AM–7 PM |
Thursday | 5 AM–7 PM |
Friday | 5 AM–7 PM |
Saturday | 5 AM–7 PM |
Sunday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
casey cook
I ordered 2 large coffees off of the app but they told me they were out of large cups and would be giving us mediums. They didn’t offer to add a small drink to bring the amount up to the large I paid for, and they didn’t offer to refund the amount over I paid. Not a great location
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Sisi Zhou Greater Boston Patient Care LLC
I guess the girl working in here doesn’t have proper customer service working ethic! She ask customer out without ordering food, and tell customer to go or call police. Stay away from this DD store! No wonder Nero cafe is Better and always full of customer !
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Christian S
I like the redesign , however they ran out of food at 3pm . They only had croissants left. Also the tea was watery – not very good.
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Stephen Mark Hutchins
I’m sorry but this is the single worst Dunkin Donuts I have ever been to. Not that I wouldn’t rather support a local business but they are at least convenient. Now the employees of this store are not up to the standards of any retail convenient fast food place on the planet. Not one single time that I’ve been to this location has it been a positive experience including today. This mornings adventure put me over the edge. I do not need to hear Spanish swears directed at me about my conversation with another employee. Not only is this unprofessional, but also ignorant to think I can’t understand what they are saying solely because its another language. I don’t think I will be returning to this location anytime soon regardless of the convenience factor.
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James Fitzgerald
I always go to the dunkin donuts downtown andover and I dont know about anyone else but 90 percent of the time they get my order wrong, forget something or just dont make it when I order online. That was one of those days I didn’t even get my breakfast. Its to the point where I only go there if I know I have 30 minutes to waste inside. I will never order from there again because once or twice is cool but 9 times is unbelievable.
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Hidden Money
Bianca is by far the best employee. Always willing to go out of her way. There is also one other girl who is great (she wears these round dark glasses occasionally – I forget her name). I hope these two employees stick around for a long time. It’s always nice to come in and have someone know exactly what I want and have it ready. Great job guys! Thanks.
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Daniel Call
My daughter went here with her friends in a small group. Some of them ordered drinks; some didn’t order anything. As they sat waiting, an employee came and told them to leave. When they explained that they were waiting for two drinks, the employee told the other girls to leave. What kind of customer service is that‽
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Susan D Portelance
Busy place, large, great for short meeting up, free WiFi. My black coffee is always perfect. I ordered coffee coolatta’s often and its so made excellent, when not too busy if busy not good and I pay lot $ for those. While donuts, muffins, sandwiches etc always made well, taste fresh, I no longer eat inside nice but hard to carry my order, Mostly staff drops it and runs to next customer so I cant ask for assistance. I try get to table myself and and drop once and embarrassed to eat inside ever since. They wont refund for dropped even if they didnt put lid on. I do take out,here and there.
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aa 02
Took forever to get wraps. The service from the lady making them was horrible. She was very rude towards me, not like the other nice workers there. Maybe next time?
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Joe Frio
Never had a decent experience here. Everyone working is also some special kind of stoned. Just got a sausage egg and cheese and they forgot the sausage. Had to complain once because my girlfriend and I ordered Frozen iced chocolates in the summer and the girl didn’t make enough for 2 so she taught the other girl she was training how to how to hold the cup upside down and make a half full cup look full when you hand it to customers.
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