Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 603 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
1495 East Ridge Road, Rochester, NY 14621
Phone: (585) 544-2346
Hours
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
Menu
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Photo Gallery
Reviews
Debeli Ennie
If it weren’t for the convenience of this location I wouldn’t
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Dan Austin
For whatever reason this Chipotle location seems to be having a ton of issues lately. It’s filthy inside more often than not, and my last two orders on the app were made incorrectly. One was missing an item and one had so many errors that I actually wonder if it was someone else’s order entirely. They also NEVER put online orders on the pickup shelf, so if they’re busy, you have to try and flag down an employee or wait in line to pick up your order, which completely defeats the purpose of online ordering. Try the Empire Blvd location instead – I have yet to experience any issues there.
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Manan Bhasin
Person service us was busy in her conversation and didn’t want to get faster to serve us. We were first in line wait for 2-3 minutes for conversation to end.. after she fixing food trays.. food tastes as any of its franchise
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Nathan Bantle
Amazing ingredients and big enough portions that you could split a meal with a friend. Nice outdoor area for sitting and directly next to a Starbucks for a one-two combo. Service is friendly and fast. The prices are reasonable but not cheap. Cove heard the chicken at this location is better than most but barbacoa all the way for me!
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Live Free
No guacamole (never have any) no lettuce and chips were only for online customers. The kid behind the counter asks me “what do you want?” , not “how can I help you?” ( who trains these kids?!) . I was not about to pay 13$ and not get guacamole and lettuce and so I made sure to order everything else I could on my wrap to get my monies worth. Webster location is much better
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Jay O
Used to eat here at least twice a week. They have a good staff and food, but I’ll come back when the chicken al pastor is.
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And thenew
This Chipotle has some of the worst service known to man. The food is edible, nothing special or fresh. Customer service is Popeyes during a dinner rush bad. Lots of workers standing/walking around but you just get ignored. Mobile orders are worse. They don’t put the mobile orders on the mobile order pickup rack and good luck getting someone’s attention. Feel like I could stand on the counter and no one would bat an eye at me.
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zack hemminger
I ordered a burrito grilled the other night with double steak, nacho cheese, brown rice. grub hub gets here an hr late with a burrito thats cold has no steak at all whatsoever isnt grilled white rice no nacho cheese. Smoke another one if you think you deserve more than minimum wage. You lost my buisness to jose joes
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Tyler Davis
Probably one of the best chipotles in Rochester. I would say the staff is kind enough, but seems frustrated to be there or distracted often. Fairly clean but definitely dependable and reliable unlike Mt.Hope.
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mark wright
Most of these reviewers never worked in a restaurant or retail a day in their lives. Get over yourselves or make it at home if you’re chasing perfection. This location does a great job.
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