While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Upland,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 615 reviews, the restaurant has received a rating of 4.3 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1126 E 19th St, Upland, CA 91786
Phone: (909) 579-0500
Hours
| Friday | 9 AM–10 PM |
| Saturday | 8 AM–10 PM |
| Sunday | 8 AM–10 PM |
| Monday
(Labor Day)
|
9 AM–10 PM
Hours might differ
|
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
Menu
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Photo Gallery
Reviews
Ronald Ramirez
The service was okay. I wait a little bit to get my food. The place is little dirty the tables and chairs. The neighborhood is good. The price is high. Not too hard to find the place. The parking is not the greatest need more parking. The food was good. They need to cook the chicken a little bit more.
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Abe S
Clean location with great service. It’s a very popular place for the locals to eat at. There’s always a line at night after work in school. It’s conveniently located besides Bank of America and Albertsons and other shopping areas. Nice place to sit down and enjoy your meal vs wait in the drive through line.
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Robbie Stoner
This location has a nice patio and a great view of the mountains. I enjoyed my pollo Bowl and watched the sunset it was really nice. Restaurant was clean and the staff was friendly. One of the better locations form this chain. I would return.
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JD Bacon
On 7/12, came to this location for 2 tostada salads and a classic burrito. Was immediately told there are no chicken breast for the tostada salads, so have to order something else. Order a two piece meal (breast and a leg), three piece meal (breast, a thigh and a leg), and the classic burrito. When ready, the order was missing the classic burrito and I had to request. Once home, found out they gave me 5 legs and 1 breast. When I returned to ask about and get corrected, I was told it is my fault the order was wrong because I did not check the order. SO ALL BE ADVISED, they do not take responsibility for getting your order right and think ultimately the customer is responsible (not them) also staff is of low character, so who knows what they do when you are not looking.
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LOVE LIFE
So disappointed in this place because it is so convenient to where I am located but every time I visit there’s always an issue with the food or the staff. I ordered the chicken nacho platter and it was just terribly soggy and tasteless, other times I have ordered chicken dinner meals with sides and the chicken is either burnt or overcooked and dry. Staff constantly being replaced not sure what’s going on but I wish somebody would get it together because this would really be a go-to for me if they can get their food right.
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Steve Estrada
I purchased two combos chicken bowls and when I got home it was all soap with beans and rice and three or four pieces of chicken not happy at this one and I’ve been going there for a long time love the food but the service was real bad this time we expect to get what we pay for whether it’s a $3 or a $20 meal they still shouldn’t be so tight with their food and this is what’s going on all over the United States nobody gets what they pay for anymore it’s really unfortunately it’s about agreed I guess
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Kevin Walsh
Elba Rodriguez was our cashier and she is a gem. She advised us on a good family deal and made sure we got the senior discount (for my parents in law) even though we were not aware of it. Thank you! Nice new place with nice outdoor seating.
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Victor Aguirre
This El Pollo Loco was way better than the one I usually go to. The food tasted a lot better and the service was good. It was also more spacious than other locations.
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Michael Fultz
These are the last three pieces of burnt, black chicken I was given via the drive thru at this place. A patient, courteous young man took my order, and I impressed upon him that I wanted “juicy” moist, fresh chicken. The cook apparently dropped the ball and gave my family and me old, burnt, dry pieces. I paid $31 for garbage. Double check your order or just avoid this place. This is just soooo wrong!
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EBONIE MARIE
This is Truly one of my Favorite El Pollo Loco!!! Everytime I come here everyone is super friendly today when Blanca took my order she was extremely nice and she answered all of questions and even gave me recommendations!! When it was time to get my food I went to the pick up counter and they way the girl ( I didn’t get her name ) displayed my food was so nice she laid everything out perfectly I was so sad to tell her my order was to go because it looked amazing but she was so nice about making sure it was packed nicely to go!!! This truly is a great fast and friendly location they are very accommodating they know how to give Great Customer Service!!! Thank you again for always making sure I have a wonderful experience!!! Keep up the good work
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