Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes.
For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business.
Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Counter-serve chain known for steakburgers & milkshakes offers a dinerlike space with retro flair. Based on 257 reviews, the restaurant has received a rating of 1.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No delivery
Address:
107 S Pennsylvania St #400, Indianapolis, IN 46204
Phone: (317) 633-4100
Website: http://www.steaknshake.com/
Hours
| Sunday | Closed |
| Monday
(Labor Day)
|
9 AM–5 PM
Hours might differ
|
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
Reviews
Heidi Vhoward
If i could give a 0 I would. Went to Davenport, Iowa and went in and ordered from kiosk. I got my receipt and looked around there were no employees anywhere. I waited and waited for at least 10 minutes. I had to go couldnt wait all day for these lazy employees to do their job. There were no grills even turned on. I called for employee no answer several times. I go to back and all the obtuse, rude lady could say was “you cant be back here.” No apology, no explanation why nobpdy was up front cooking. She seemed oblivious that there were orders. She says cash kiosk is broke. I say no kidding that is why i used card. She is a real genuis. I stated I ordered and there were no employees anywhere making food or up front period. I wanted my money back. She was a real winner. Then this greaseball guy comes up and thinks he is going to strong arm into getting me to leave. I kept telling him not without my credit receipt. He finally brings it up and slams it on counter and says “now leave”. He tried being intimidating by following me. These idiots claimed they opened at 10 so why wasn’t the restaurant up and going? Customers had ordered food and nothing was being prepared. Futher, the floor was so sticky it had not been cleaned in awhile. My shoes kept sticking to floor. Avoid this restaurant at all costs! They do NOT care whether they have orders on screen or not. Now I know why so many Steak and Shake restaurants have closed. This one should too. Will be contacting corporate.
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Kyra Genell
Just went to my first Steak and Shake. It was the dirtiest restaurant I’ve ever been in! The floor was disgusting. Most tables were dirty in spite of it being empty. I will never go back. Brandon Florida location
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Favorite Turd
To anyone looking to franchise a Steak and Shake…. WAIT!!!! You’re about to make a big MISTAKE!!!!! Don’t be a fool. Here are a few franchises that aren’t about to die off soon … Raisin Canes, Smoothie King, tropical smoothie cafe. I would stay clear of steak and shake, I’m surprised they’re still in business tbh. They have a pretty rotten location in Glenview IL and this location has prompted me to warn others about this really bad business that serves up parasites and ecoli on a bun! They should tell glenview to make things right for customers. But no… They just sit back and take your franchisee percentage when you’ll end up struggling because everyone is starting to hate steak and shake. I lost $15 dollars last night but steak and shake loses a lot more than that by me never returning.
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Mark Safley
People who serve your food out through the window begging for tips and they don’t do nothing for you except and you the food. I haven’t been back since and this was over a year ago I found a new favorite restaurant better than Steak and Shake and that takes a lot Freddy’s on the Coralville strip oh my God they offer so much more and so much better. And they don’t beg for tips just to hand you your food service there’s no service to a drive-thru
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Alan DUMMER
Davenport Iowa, very dirty place,
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SEEKHM7
Last 2 times we went through drive through:
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Terri Bowman
Doesn’t even deserve 1 star. Can only order through a Kiosk….how about the elderly that know nothing about these things. Freezing cold inside, had to go to kitchen to ask for a rag to clean a table off with, been setting here freezing for at least 30 minutes and no food. Hearing patrons in here complaining about the food, the cold air and length of wait. What in the world has happened to SteaknShake? Will not be visiting again. No waitresses yet asking for a tip when paying with credit card. Ridiculous!
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Wingnut 25
Apparently, they don’t even have a customer service to call or email. Ordered from their website for delivery. Driver delivered food from a Frisch’s. Kid called to tell me, I immediately call the store, no answer. I’ve called the store and corporate now for a week, no answer. Doordash confirmed they issued a refund to SteaknShake, but SteaknShake won’t even return a phone call, email, or feedback. If this is how all Iranian run businesses are, no wonder so many people are fleeing that country.
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Rebecca Miller
I ordered a single butter steak. The onions were not grilled and the butter was not melted as stated on the menu. Just a glob of soft butter on the bun. And .40 for side honey mustard that we did not get. Pretty much all tables were dirty. And the floor was dirty and sticky through out this establishment in Mt. Vernon IL. On May 12, 2023 at 1:07 p.m.
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Louis Abraham
Third chance of support for them. Done! Got to the drive through finally. Girl said now only accept dining room orders. I said are you kidding me? Man gets on the speaker said get out of my drive through and go eat somewhere else. I said you need to just close down at this point. He said get out of my parking lot it’s private property I’ll call police. I said really? Go ahead. No wonder they will fail in Findlay Ohio. This is the absolute worst steak and shake ever and management would be why. Hopefully corporate understands why the numbers there are so bad . In this day and age covid can’t be a reason maybe a excuse.
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