Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 190 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
2650 W Lucas Rd #100, Lucas, TX 75002
Phone: (469) 342-4003
Hours
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
Reviews
Nicholas Albertini
There’s something inherently wrong with this location. All other Chipotles I’ve ever been to greet with a smile and treat you properly. This location, the staff just doesn’t seem to care at all.
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Lois Browhow
First, I would like to say this location is awful. Associate mashed the rice in the bowl. Mashed rice is like mashed bread. Asked for protein, only received a half of spoon ordered another protein half of spoon again. Turned around to look at other customers’ bowls, they were full to the point she had a hard time putting the lid on. I decided I didn’t want the order any more ask the cashier to give my money back she said she couldn’t give it back cause she had rung it up already. Spoke with management she was nice and listened to my complaint, and she did return my money. She offered me the food but I refused. I feel every customer should be treated the same.
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Matt Adell
Ordered a Pickup and they couldn’t locate the order when I arrived. It had been made, but they didn’t know where it was. After 10 minutes, they finally located it near the drive-thru?!?
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Liz Butler
I am specifically writing this review about a sever named Marta. She is awesome! I preordered my order in the app, I then needed it sooner because I needed to be back on campus. I went inside Chipotle, she saw I was waiting for a while and she made my order right then so I could leave and not wait.
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Winnie Smith
Missing food on multiple occasions after getting home to realize the error. No apologies or any acknowledgment of error. Shift manager incredibly rude. Had to call customer service and only offered a partial refund after multiple complaints.
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Steve Wade
Pretty disappointed with this visit. Ordered a bowl with chicken but there was only about 8 small pieces of chicken. Usually there’s a pretty good portion of chicken but not this time. When my wife and I split the bowl, 4 pieces of chicken each……
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C&P
Not sure what’s happened to this location as of late, but food quality, accuracy of orders and customer service has gone to the toilet. I recently received a steak bowl with not only missing toppings, but the entire bowl was cold and the steak pieces were fatty.
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Chris N
I love Chipotle at most locations! This might be the skimpiest chipotle ever. My wife ordered a chicken bowl salad with guac and the bowl was mostly lettuce with a tiny amount of chicken. It was the worst portion strict location of Chipotle I have ever witnessed. The staff didn’t know home to make the whole30 bowl either. They said they weren’t trained for it. It was almost $10 dollars for a bowl of disappointment.
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Deonte Dillard
Everything was good except of the drinks… All of them were flat neither of the Tea’s were sweet and the juice was like water
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K Motivate Me
This is the third time, my order has been messed up.. i always have a different order or it’s always missing something. check your bags!!
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