No-frills fixture for grab-&-go fried chicken & wings served atop a slice of white bread. Based on 567 reviews, the restaurant has received a rating of 3.5 stars. Price $$
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
4527 Lincoln Hwy, Matteson, IL 60443
Phone: (708) 283-2100
Hours
| Sunday | 11 AM–10 PM |
| Monday
(Labor Day)
|
11 AM–10 PM
Hours might differ
|
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–12 AM |
| Saturday | 11 AM–12 AM |
Menu
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Menu Photos
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Reviews
COURTNEY BARCLAY
Saw so many bad reviews but I love Harold’s and had been to this location a few times so I went off my own experiences. Glad I did this chicken is so good almost forgot to take a pic for my review. And customer service was excellent. I called placed my order and since most reviews were bout the time frame to get food. I explained I was at the hospital with my mom but was going run up there and wanted to be sure that I wouldn’t have to wait additional time then what was said. It was prefect timing I guess cause I was in and out and man did I appreciate that so much
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Sister Beverly Reed Scott
I’ve been patronizing this location for years. As with many businesses they fell off a little during the pandemic but I am so happy to report they are BACK!! Fresh food, excellent customer service, swift and considerate preparation.
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Laurita Polk
I picked this franchise because of the location. As I approached I saw how crowded it was inside so I thought the food here must be good. I placed my order: Chicken/fish combo and a order of mushrooms. Got home, ready to eat. I was extremely disappointed. The chicken had no flavor they just smothered it with mild sauce. The fish was cooked on the outside and undercooked on the inside. Plus the fish was fillet not steaked. Moving on to the mushrooms. They were also undercooked and the crust was too soft. I will not patronize this location again. The service was good but the food was not.
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Jerry Finger
Saturday I ordered 6 wings and a 1/2 white. When I got home I discovered that in my 1/2 white I only had 2 breast and no wings! I called back to the store and they told me that I had to bring the order back in order to fix the problem. That would have been ok if I lived close by but I don’t. However, I am in the neighborhood all of the time. I asked could that take my name and number and make me whole another day? They told me that wasn’t an option. I will never go to this Harold’s again! I suggest the Harold’s on Halsted in Homewood.
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K W
Waited 40 mins for me not to get my order right. Not only wasn’t it right, it was cold. How do you mess up a chicken order, especially when it’s written on a receipt. The lady packing the order must be dumb as rocks bc how can you mess up chicken that’s stated on a receipt.
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angela burns
I ordered 2 1/4 dark and 2 small liver @ the Harold’s in Matteson on 7/2/23 at 5:12. My 12yr old was picking at her chicken and said it had a smell to it. I smelled the chicken and yes it had a bad smell. I called to tell the worker what was going on, she said hold on. As I held on, I heard her say, I shouldn’t answered the phone. So, my mom went into the store to ask for a manager, the same lil girl laughed like it was funny. If my daughter starts to feel sick and have to go to the ER, I bet she won’t be all giggles then. Thanks to the manager, he took care of the issue with no problem. This is one of the reasons why I don’t like to support black businesses.
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Tish Wilkerson
I haven’t even got my order yet to review the taste of the chicken. This is CRAZY….. ordered the food over the phone… came in to pick up the food…. LITERALLY THE WORKER GOT ON HIS SKATEBOARD AND ROAD INTO THE SUNSET!!!!! I CAN’T MAKE THIS UP! He gave us our pops and left the restaurant unattended with customers in the front looking stupid!!!!! Should we leave? Should we stay??? Ten minutes passed by and eventually as we were walking out the building… an employee walked in! I’m super disappointed! I hate poor customer service, and poor communication. Now let’s get into the taste of the chicken… I’ll brb……decent chicken… not enough sauce overall bad service!!
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Eric Thorpe
I ordered 4 wings and fried hard.. they gave me wings that were so small they wouldn’t fill my 9yr old up! also the chicken was not fresh and you could tell it had been sitting awhile! If you’re charging high prices at least let the food be up to par! We have to do better!
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Dario Grayson
The food has always been great, and they’ve really done a great job with trying to get your food ready when they say it will be. I know they stay busy, so I always allow a little extra time.
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Kareem Henderson
Gave me a wing/gizzard combo w hot sauce instead of ketchup and black pepper They usually are on point, but the line and the trip back to the restaurant prevented me from returning it.
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