Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 349 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
5000B Old Hickory Blvd, Hermitage, TN 37076
Phone: (615) 732-0190
Hours
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
Photo Gallery
Reviews
Nancy Dobson
This was our worst experience at a Chipotle restaurant. After having a negative experience here a few months ago (rudeness from staff), we decided to give it one more shot. The place was nearly empty, only one customer sitting down, and one picking up a to-go order, my husband and I were treated as if we were annoying the staff by ordering items. They were sloppy, careless, and built our bowls as if they were throwing clothes into a laundry bin. The picture I’m including of my husband’s bowl looks especially sloppy and unappealing. Nearly every surface I saw needed to be wiped down. The kicker is that they charge an additional $2.80 for guacamole, but you can see on my husband’s bowl that he got about a tablespoon worth. Needless to say, we won’t go back. This restaurant is an embarrassment to the Chipotle brand.
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Lucy Olosova
If I could give 0 stars I would. I ordered burrito bowl and hour later I got delivered spoonful of meat only. I contacted my delivery service and they were suppose to re deliver the new burrito bowl with updated instructions (add the rest of the meal)… well guess what … got the second bowl of meat only. I wish I was joking. So I am here… 3 hours later… hungry and with two spoons of chicken I payed $16 for. Thanks Chipotle!!!!
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Eli Ziegler
Based on the restaurant itself, it may be the best Chipotle I’ve been to. It’s light, airy, and plenty of seating. The kitchen is huge and they also have a take out area and drive-thru. The service I got was pretty good, but I’ve had much better. The bar was clean and fully stocked. Also, plenty of parking. I would be happy going here again. There are some Chipotles in Nashville that I’m worried it will be poor service and I’ll have to wait forever for my food, but wouldn’t feel that way here.
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Najma Okash
This is the most disgusting Chipotle I have ever tasted in my life. I should’ve known better when I walked in everything was off. They gave me VERY LITTLE of everything I kept having to say “can you add another scoop” than they didn’t have drinks I had to wait for my drink. When I got the drink it was warm and tasted like water before i even put my ice in there and I put ice but ice just melted 5 min after I put my drink in there. The place wasn’t clean at all. The employees looked like they didn’t even want to serve people they all looked grumpy. Worse place ever disgusting Chipotle never going back to this place.
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Mary Cloud
I love Chipotle! However, there is a server at the location we go to who really shouldn’t be serving. She has zero personality. She is borderline rude!!! If it wasn’t for the great food, we would turn around and leave when we see her at the serving station. Otherwise, it’s a great experience.
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Brandy Huth
This location was gross. There was food all over the place and the food prep areas in the back looks like it has not been cleaned in a while. The server and cook looked annoyed that they had to quit talking to make my burrito. The lady at the register was very sweet though. I do believe that I got food poisoning after my visit here, which is no wonder with the cleanliness issues. Management needs to do better here for sure.
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Tierra
This location is pretty nice. Usually clean and the employees are friendly. The chips were really good and not over seasoned. The guacamole was really good too except one thing… (I’m vegan, so I don’t eat dairy.) There was some cheese mixed into the guacamole and I was unable to finish it. Also, while the lady who was putting meat into the bowls was finished making mine, she began serving the guy behind me who had meat and she was super close to dropping meat into my bowl. Maybe the employees should be a bit more conscious of cross contamination, because some people don’t all eat the same way. And that should be respected. And If I order guacamole… I’d expect it to not have cheese inside of it…
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Prabha Shankar
Nice location , store setup was good , clean and staffs are friendly. We did takeout and food were fresh at 9 pm. Outdoor dining setup was nice. Portions were good.
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Nicholas Coomer
I wish I was making this up. Today was the worst Chipotle experience we have had. My wife’s burrito was barely closed (the ends were actually open), and there was liquid from the ingredients leaking everywhere. My burrito bowl had even more liquid. So much liquid, I basically had soup. Additionally, the restaurant was out of lids for the burrito bowl, so it was covered with a piece of foil. It was smashed by the other items in the bag, and leaked in and through the bag. They were also serving what looked like cat food as plant based chorizo. When I asked the guy if that is the way it always looks, he said yes. I also had guac, which had brown spots all through it. It had an off taste. Again, I wish I was making this up.
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Stormi Wang
I wanted to order a quesadilla. While I was in line it was on top of the menu board. She told me. Unfortunately you can only do quesadillas in mobile order. The lady taking my order was really short and fast. I asked about one of the products being chicken. She just pointed to a picture. Not good customer service. Food, yes fresh and good Just pricey
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