Based on 259 reviews, the restaurant has received a rating of 4.5 stars. Price $$
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
12819 Hwy 231 431 N, Hazel Green, AL 35750
Phone: (256) 813-5218
Social Profile: 
Hours
| Thursday | 11 AM–8:30 PM |
| Friday | 11 AM–8:30 PM |
| Saturday | 11 AM–8:30 PM |
| Sunday | 11 AM–8:30 PM |
| Monday
(Labor Day)
|
11 AM–8:30 PM
Hours might differ
|
| Tuesday | 11 AM–8:30 PM |
| Wednesday | 11 AM–8:30 PM |
Menu
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Reviews
Michael Rogers
I give it a 3.0. It’s really just not that good. The Alfredo sauce was very runny and the noodles were watery tasting. The garlic bread was mostly butter with not enough garlic. Salad was lack luster. The deli meat for the sandwich tasted like the cheapest you could buy from walmart. A bright spot, the people were very friendly and the place is in a good location to make a lot of money if the food quality goes up.
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Laura Kontio
The lady taking our order was extremely nice, the issue isn’t customer service but the quality of food. This was the meatball sub after I had already ate half of a meatball and noticed it tasted awful…. This isn’t a first for this location.
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Drew
I hate to write this about a place I used to like however this business is being run poorly. My last two orders, the food was prepared pretty bad. I got an overcooked burger, fries that were soggy, and a pan pizza that wasn’t cut and was soggy itself. Like they just reheated my food or something. Of course, I’ve had great food here before but maybe they just quit caring this particular day. The kicker though, is that they have a sign warning customers that their prices will be going up because of their “vendors” raising prices. This is a horrible practice that some businesses are doing nowadays. Expecting the customer to pay more and pickup their cost-loss. Sorry but that is not on us, the customer. You opened the business. You deal with cost issues. The customer already has to pay a lot. We also pay the tax on our orders. And then we tip. Why do we have to be responsible for you business. The second kicker, which was even worse, they added a “Support Local Fee” to their delivery orders. This was the most ridiculous thing I’ve heard of. I already pay the tax on the food (after my work wages are taxed enough), I paid a $6.95 delivery charge (AND I LIVE LESS THAN A MINUTE AWAY), and the food was soggy when it came. So please explain why a business would go as low as to charge their customers not only more for their food because OF THEIR BUSINESS expenses, but also to throw in another fee and call it Support Local Fee. This is the main reason for the 1 star. Businesses need to learn real quick that this is a horrible business practice. All said and done, be wary future costumers because you’ll be paying more than what the food is even worth. Sorry Rafael’s, not trying to be mean but just honest. I’m no longer a customer now so take what I said for what it’s worth.
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Olivia Taiariol
Awesome pizza. The sauce has a little bite to it which is a nice change from sweet sauces. Reasonably priced family meals, especially if you pick up instead of incurring extra fees through an online ordering/delivery service. Typically orders are ready quickly and done as requested. Pizza, salad, breadsticks. Desserts and chicken wings are tasty too.
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Jason Allen Morris
Great customer service and I was just there for a doordash pickup
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Chuck Cook
Rafael’s has amazing Italian food and pizzas! My wife loved her chicken spinach calzone while my meatball stromboli was fantastic! It’s always a good idea to get the buy one get two pizzas. Awesome crust and plentiful toppings and sauce. The Greek salad is great. This has become our Friday night go to. You will NOT be disappointed!
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Janet L Hunter
Best Pizza Around!!!! Hands down!!! BEST !! Crust on pizza was perfect. Polite , courteous service. We loved they had Sobe water in fountain drink dispenser. Our favorite flavor. We will definitely be back.
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Paula Berg
Rafael’s pizza is so good. We always enjoy getting pizza from Rafael’s. We get extra to freeze so we can just pull it out and heat it up. The people that work there are very friendly. We highly recommend them.
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Jason Q
Ordered this sub with no tomatoes thinking it wouldn’t have mayo since it’s not listed. It was completely covered in mayo. The manicotti was very disappointing and the stomboli so-so. I called about the sub but no options offered.
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Dylan Bickers
Came during lunch and ther was one other group inside. Cashier seemed new, took him a little bit to process transactions. Atmosphere was calming, but a little too quiet. They could use some music or something. Food was great. Italian cheesesteak with pepper was one of the best cheesesteaks I’ve had. Pizza was pretty good and the price of everything was really low especially the pizza which is buy one get one free. Definitely recommend checking it out.
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