Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. Based on 491 reviews, the restaurant has received a rating of 3.8 stars. Price $
Address:
11401 Cantrell Rd, Little Rock, AR 72212
Phone: (501) 219-1387
Website: https://www.popeyes.com/store-locator/store/restaurant_82789
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Reviews
robin thomas (bigrob)
So today I was kind of disappointed with the customer service I received. I did a online order for the $8.99 special (the pic isn’t accurate but it’s to give an idea) which came with 5pc chicken 2 sides and 2 biscuits. Now it doesn’t specify that you have to get just white or just dark. So when I got to the store my order wasn’t ready just yet, so cambert (not sure how to spell it but he is one of the managers) asked me what I was needing to order and I told him my name, and he started to pack it up. I politely asked if I could get that dark meat (since there wasn’t any specifications online) he said no not on the promotion (it was his tone that I didn’t like). So the next issue I ran into is when I asked if I could get about 10 packs of honey (I like honey on my chicken and biscuits). He said I can give you four but will have to charge you for the rest (it was the tone of his voice once again). I didn’t mind paying for honey but the way mangers speak to customers is kind of ridiculous honestly. The whole thing could’ve been stated differently but unfortunately it wasn’t. I like to leave positive reviews instead of negative ones. The only other bad review I have is that the fries tasted kind of old, but everything else was pretty decent. So I hope no one else goes through this experience and if so just speak up so you can be heard.
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Juanita Reynolds
So disappointed with this store (Sore 4643). Customer service was not that good but the worst was with the food. I ordered the shrimp special. The had to cook some so that took awhile, then she ask for the fries. They had to cook those so I stated why didn’t they put them on at the same time , now the shrimp is going to get cold. She stated it hold only take another 3 or do minutes. Well I checked and sure enough tHe shrimp was cold. She just looked at me and walked away. Well then when I get home there is NO Biscuit in the box and it is listed on my ticket. That is really the best thing. Most likely I will not be back. I hate rude customer service or in this case NO customer service.
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allen peterson
Wonderful food and excellent service!! I spoke to the manager, Mark, at the Cantrell store. He was really swell and very kind to this ‘old man’. I recommend this particular location to everyone! Very generous people at the Cantrell road Popeye’s!
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Arolee Swanigan
I purchased dinner for my family this evening. I’m was very impressed about the cleanliness of the building (bathroom, etc). The friendly, knowledgeable, & professional staff were the best!! My food was freshly prepared with prompt delivery. Their services were exceptional, I’ll definitely visit here again!! Manager Gerron is doing an excellent job with his staff to maintain such great business!!
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Ray Jackson
Poor management very slow service. Youngsters in the kitchen using profanity a lot. One of the worst stores I’ve visited will not be back. I normally don’t write reviews but this time it was a must. Hopefully they’ll get it together.
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Mommy Klein
Wonderful food and excellent service!! We were treated terribly at 2 popeyes locations before finally pulling in to this one. With little hope, we gave it one last attempt! We explained our situation to them. The man said that even though they are all individually franchised and that they had nothing to do with the other locations, they would take care of us! Even though it was coming out of their stores profits. And They did! So kind! We even bought more items from them for being so helpful! I recommend this particular location to everyone! Very generous people!
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Humayun Mian
Idk who manages this place but they need to get on top of it. The employees were moving really slow, the cashier was just relaxing at work taking orders on her own time and caused a line so big that many would walk in and leave. I waited 15 mins in line and less then 5 for my food. I was hoping for fresh food since they were really busy but NO…stale old fries shrimp was hours old and there was no way I was going to go back in and wait. Lastly to top it all, sweet tea was out and I asked an employee and she said we not making anymore. ……….?
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Daniel Hennessey
Pretty darn good. Five years ago and beyond I hated going to this particular location because the staff was rude and inattentive and it seemed like, invariably, there was a long wait even for standard orders. But the chicken is so GOOD!
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Katlyn Drake
Worst Popeyes I have ever been too. Which sucks because I LOVE Popeyes. If the cashier would actually listen to the customers rather than cutting them off when they are trying to tell you the order then they might actually get the order right. Getting the order wrong 4-5 times in 3 months is pretty bad. And that’s just with me imagine how many more orders they screw up. Don’t bother talking to the management they are incompetent as well. Just go straight to corporate and they will get things handled. If I could give 0 stars I would. But then again I guess that’s why they are working fast food because they can’t handle anything else, and they are failing at this as well so not much hope for them.
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Eiler Family Dentistry
This is the best fast-food restaurant in town hands down. We dined in at the restaurant, and the food was fresh and our order was ready quickly. The restaurant was clean as can be. I even felt like I needed to clean up any crumbs from our table.
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