Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 532 reviews, the restaurant has received a rating of 4.3 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
3600 W Genesee St, Syracuse, NY 13219
Phone: (315) 468-1781
Hours
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
Photo Gallery
Reviews
B S
This is by far the best chipotle in the area. The staff is absolutely wonderful and they always get our order 100% correct all the time. Tonight our pick up order was snagged by someone else and the lovely girl working to go immediately got to work remaking our order for us. I did not catch her name but she was great!
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Fadi salam
After a while, we tried this and it didn’t disappoint us. The taste was great, we had chicken rice bowl and chicken burrito . As usual it tasted good and delicious .
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David Stuck
Counter staff were fast and efficient during our visit and with a late afternoon rush of business. The sofritas were tasty. At some point all Chipotles went the way of uninviting decor, hard surfaces, and loud music. Unless the weather is good for sitting outside the experience of dining in the restaurant is not pleasant. I’d come back to this location anytime for food to go. The staff were on their A-game.
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Lauren
Start to finish the employees were super rude and could tell none wanted to be there, all except the cashier. Two employees in the back were openly saying rude things about me as I was ordering, both were young girls, one had blonde hair. The manger walked around like he had a lobotomy- not a clue to what’s going on around him. Everyone seemed miserable, over worked and tired of interacting with the public. I’d rather go without Chipotle than to patronize here.
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Divya Garg
Chipotle food is always good. But the service area was very dirty. Being a vegetarian it was not a good sight where meat was just spread all over the counter. I had to ask someone to clean it but it was not something I wanted to watch as a vegetarian.
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Cody O’ Connell
first & foremost, this is beyond terrible customer service. I recently moved to the area, and love this chain, yet they barely ever get it right, 1/2 the time they are rude. I can deal with that, time’s are tough. when I have to eat at work everyday because i dont have a break, & have eaten chipotle once a week at work since moving in, when i spend ~15$ for a meager amounts of food i expect too eat it, no? well, not only did my burrito completely fall apart (hey thanks for stealing 15$) but caused 32$ in damages. not one bite. so what does any good, fair person do? try talking to a manager directly at the store. well, have FUN getting ahold of someone, because not only if you have to file a complaint it requires you to email them ( sorry 1/3rd of America that doesn’t use computers yet) yet, even if its ordering food you will never talk to anyone directly, period. so hence, I will be filing a proper BBB ( Better business bureau) Complaint, I also advise people to spend their $$$ somewhere where its appreciated. ~
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Professor
I just love chipotle I wish there was one closer but we travel too Camillus just for a bowl, veggie bowl delicious,got 2 chicken bowls for others that’s how good they are. we went the other day to Moe’s bc we was in the area in Cicero I did not like the veggie bowl at all, I was so disappointed, corn was dry, tomatoes had no taste, rice look like pilaf rice, entire bowl just didn’t have that taste.
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Eternity Alongi
Is no longer worth it to eat at chipotle a meal that costs $11.75 became $21.65 just because of extra meat and a side of guacamole because if it places together the guacamole get spoiled if not eaten right away.
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Ian Leadley
I order takeout from here regularly. Sometimes seems like they’re a bit understaffed but I’ve never had a bad meal or experience.
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Robert
To many people and to tell you the truth, I feel I could have had better tacos. All in all, it is not bad, but it’s not the greatest. It is definitely not something to get when you are in a rush it took 20 minutes to get through the line.
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