Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 419 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
217 University Ave, Westwood, MA 02090
Phone: (781) 329-0936
Hours
| Monday
(Labor Day)
|
10:45 AM–10 PM
Hours might differ
|
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
Photo Gallery
Reviews
Alyssa Wisniewski
I wanted to order pickup through the chipotle app and my boyfriend was going to pick it up on his way home. Ordering online was fine it was easy enough. My boyfriend has quite a drive so I set the pickup for 5:20pm which gave the staff at least 30 mins to prepare. When he got there, the staff was talking amongst themselves completely ignoring him. Once he finally got our order he came home to find that his burrito bowl was incomplete. He ordered steak, brown rice, pico, corn salsa and cheese. He opened his bowl to find only STEAK and brown RICE. Steak and rice were both so cold seemed like it’s been sitting there. No other toppings at all. My burrito bowl came out okay but I did not ask for black beans and received the beans on my bowl. The staff had extra time with this order and still it is incomplete. Corporate NEEDS to pay attention to this location. The poor high school students working seem like they get no support from management. This is not my first issue with this location, but will be my last time ordering from university ave. The customer service robot, Pepper on the chipotle app is the most unhelpful of them all.
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A.A. McDaniel Hamilton
I came here in the middle of the day on a Saturday and I was able to get through the line quite quickly. I approached the service counter and saw a worker who immediately greeted me and he asked what he could get for me. I looked down at the rice and there was not that much left but he immediately called for a refill on the rice. I picked up two chicken bowls with all the fixings and was immediately able to check out at the register. There were a few negative restaurant maintenance issues observed shown in photo. There was no hot sauce and the service areas were bare. If my food wasn’t so good, I would ding more for the bare shelves. Food was pretty good and the worker was on point with great service. The positive outnumber the negative.
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Caitlin McGuirk
Ordered and was charged for a steak burrito… no steak tho. They weren’t out of it, kid just forgot to put it in. Rice was rock hard as in very undercooked. Queso was decent but the chips are over salted even for chipotle. Garbage and soda station were a disgusting nightmare. They definitely have time to clean (4pm on a Tuesday) but the staff has the attitude of “I don’t get paid enough to do that.” Do not go here… spend your money elsewhere!
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Justin Barrett
This is the worst Chipotle I’ve ever been to. I would not go to this location. Took about 30 minutes to order (5 people ahead of me), no guacamole, or corn. Garbage everywhere. Filthy. Staff were joking in the back instead of helping clean up or serve customers. NO FORKS!!! Ridiculous.
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Stephen James
I ordered a burrito to be delivered. It was smaller than my palm. I’ve never seen such a small portion from chipotle.
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Eddie Sullivan
Staff was friendly. That’s always a plus. I walked in just as they called my name. Bonus. But that’s where it ends. I had less than a half a cup of pork. Very sad. Almost like it was what was left in the.bin so that’s what I got. (Picture shows). The guacamole. Brown. Not very appetizing. Chips where good though. And the other thing is they always shut down the service and make it online only. So ot sucks that you can’t watch what’s going into the bowl so that maybe one could have spoken up. Anyway. It’s chipotle. What did I expect.
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Jordan C
The food quality varies wildly here, sometimes it’s good and sometimes it’s undercooked, cold, or the portions are miniscule. The place is absolutely disgusting with trash and food scraps all over the floor, trashes packed to the brim and overflowing and to top it all off, incredibly apathetic staff. How upper management allows this place to continue operating in this condition is absolutely appalling.
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M B
Only gave this location a 1 star rating because 0 star ratings do not exist on google. I have been consistently going to this Chipotle for over a year, and the taste/flavor of the food here varies dramatically with each visit (in the worst possible way). Sometimes the food is good, other times it is overly salty, and on some occasions it is practically devoid of flavor.
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M S
Pulled off the highway because we really wanted Chipotle. Get to the store and they have signs that they are only doing online orders and no walk ins.
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Zac Ventola
I have officially peaked in life thanks to my king Lou. I walked into this beautiful establishment expecting your typical Chipotle, but I was quickly shocked to see such an amazing, friendly, and beautiful man standing behind the counter making burritos. His name? Lou. Lou has taught me how to live. I never knew the meaning of life until I met Lou. If you all could ever choose any chipotle to dine at, I beg you to choose this one. I hope Lou brings you as much happiness as he brought me
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