Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 891 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Drive-through ✔️ Delivery ✔️ No dine-in
Address:
120 W Stone Dr, Kingsport, TN 37660
Phone: (423) 246-9447
Hours
| Wednesday | 6 AM–4 PM |
| Thursday | 6 AM–4 PM |
| Friday | 6 AM–4 PM |
| Saturday | 6 AM–4 PM |
| Sunday | 6 AM–4 PM |
| Monday | 6 AM–4 PM |
| Tuesday | 6 AM–4 PM |
Menu
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Photo Gallery
Reviews
Wesley Yelton
my issue isnt with staffing as other may say. i believe in pure communication. that should ensure a proper order. however, i will never return to this location. i do not know if it is due to company changes, or purely management decision, but no more. tired of 2-4 times a month going to dunkin hoping for a change. donuts are much smaller than usual, especially if you compare to 2 years ago. dough seems more dense, dry, not as fresh like. idk if there was a change, or the donut is laying there longer not being sold. inside? filling? where? i bought 6 donuts, 2 different types. every donut was maybe half full. some had almost none! when pipping a donut dont you make sure enough is in there? from the pictures posted you can see a little bit of it at the top. is it a new piping tool? is the donut cut with a knife and told to put the bavarian cream in? not jus a dime full to reserve on filling, cost, and all else? this is what it seems like. donuts were almost all dough. if i want dough ill order pizza. as picture shown. this is almost half into a donut. every single one was such as this. 11 for 6 donuts! price is crazy for dough!
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Heather Josjor
People are friendly service is always fast but donuts are always dry. The real hot food is always amazing. They can never stay staffed and its.not the employees. I worked next door for months and the GM lady that would.come was a royal B**** to all the employees including to the ones at the gas stations.
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Teresa Gray
The lobby is never open, it’s ridiculous. Why even remodel the inside if you never open it. And you would think with 5 plus people working in there and only the drive thru is open it would be faster. Sometimes you set in line for a half hour that’s crazy.
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April Ottinger
I usually do NOT leave bad reviews, but when I mentioned to the cashier about my drink being wrong she looked at the tag and said “well it says it’s got coconut in it.” When I questioned my coconut refresher. I told her at other locations it had a a more “milky” color she simply said “that’s weird” and shoved it out the window at me. She didn’t even check with who made it to verify. I get a coconut refresher a couple times a week from other locations so have a pretty good idea about how they should look and taste.
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Melissa Hicks
They close at weird random times. Also, if they are open, it’s impossible to stop for coffee because the lobby has been closed since 2020. The drive thru line is so long and slow, a coffee stop would take at least an hour! The pandemic closures are over and yet this place won’t open up their lobby. You rarely ever hear about it in the news anymore. I can assure them we are all safe, just open the lobby back up!
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Phillip Case
Closing out of no where at 4pm, after waiting in line is ridiculous!! I’ve never left a bad review but this is crazy, what Dunkin’ closes at 4 pm?? And they don’t let anyone know. They have had the inside closed for over a year and now closing the whole store at 4!
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Beth Higginbotham
Idk who runs this location but you all need to rethink your night time management team.. I pull in the drivrethru at 8:24pm on 4-1-23 finally made it to the speaker at 9:07pm then sat at the speaker till 9:26pm so i finally drove to the window and honked my horn. The lady slammed the window open an screamed at me that they were closed!!! Then closed the window on me. The store isn’t supposed to close till 9:30… so someone closed the store early and while there was a whole line of cars! This is plain ridiculous that you all let these associates treat your guest like this.
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Alexis Scott
The lady on the closing shift tonight closed the store with cars lined up to the road and let us all sit there for close to an hour before letting anyone know they were closed… which wasn’t supposed to close till 930.. this happened at like 840… this place is a joke. If I was the business owners I would shut down and take my loses… your team members are gonna make you lose loyal customers!!!!
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Andrew Scott
I have visited about every dunkin in the area, but this one seems to fall a little short on expectations every time. This may be to new staff and being shorthanded, which i can understand. This location doesn’t seem to be consistent with the other stores on how the drinks are made. They always either make the drink wrong or leave something out of it. Unfortunately, this has been my experience with every fast food drive thru place here lately. I would think consistency is how chain stores spread and grow, but this one seems to fall short in this category. Other than that everything is great.
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Warrior Chic
I usually don’t leave bad reviews but they got my coffee wrong. No sweet foam on my nitro cuz i’m lactose intolerant. Strike one, Got down the road wrong doughnuts. Strike two. Decided to eat anyway. Big long blond hair ran between my teeth. Strike three your out. I might never eat a doughnut again.
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