Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food. Based on 827 reviews, the restaurant has received a rating of 4.0 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
100 Ivory Pl, Madison, AL 35758
Phone: (256) 461-0026
Hours
Thursday | 10:30 AM–10 PM |
Friday | 10:30 AM–10 PM |
Saturday | 10:30 AM–10 PM |
Sunday | 10:30 AM–10 PM |
Monday
(Labor Day)
|
10:30 AM–10 PM
Hours might differ
|
Tuesday | 10:30 AM–10 PM |
Wednesday | 10:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Somer Saint
Service was good no complaints there.. however the food quality is terrible.
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Ros Oc
ordered wings and things boneless with tongue torch. found a balled up hair wrapped around one of my boneless wings. my zax sauce had a puncture in it, it was rotten. called I told about my food they hung up on me. called corporate they wasn’t any help. I would ask for my money back but after reading everybody’s complaints I know I wasn’t getting my $12 back. really disgusting to them to do this. please if your reading this, AVOID this place. this place is disgusting.
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Cindy Nilsen
Honestly can not believe I’m having to write this. I went and got lunch for my boss and I today at around 12 PM. It’s one thing to get my order wrong but it’s another thing to violate food safety codes. I open my nibblers meal and saw a sandwich that had a piece of bread missing. I figured, okay, maybe the bun got broken during handling. I was disappointed to find no extra Texas toast as substitute for the fries. When I got to my last nibbler which was against my middle nibbler, I saw a bite taken out. When I called the store, the person picked up was dismissive. “Ain’t nobody take a bite outta your food. We have cameras in here, nobody would do that. It’s just broken”. I indicated I had pictures. She didn’t offer any apologies or even sympathize about my complaints. I said I will send a complaint to corporate and she told me to send pictures to her cellphone. Are you serious? Why would I send pictures to a cellphone number of a person who obviously doesn’t believe me. So here I am, letting everyone in Madison know about how it goes down at this Zaxby’s. Customers beware!
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John McCutcheon
The service was quick, and the lady who rang me up was nice. The food I got, a grilled chicken sandwich and five piece tenders, was well prepared and tasty. I’m sure I’ll be going back again.
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Marshall Daigre
After eating here personally and catering with this Zaxby’s, I can say—without a doubt—this is one of the better-run Zaxby’s in the area. The customer service is top shelf. I use them a lot since they are close to the church I pastor, and we cater for our meetings often. If there ever was a problem, they fixed it, and I left happy about it. Highly recommend this Zaxby’s.
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Black Snow
Usually come here with my family. Came tonight and was asked what my order was. I proceeded to tell them my order and then there was a 7min pause. Only for the guy to come back and tell me “sorry for your wait, go ahead with your order.” We just drove off. Date: 15April2023. Time: 8:30pm
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Kevin Arflack
Was confronted with a patronizing female manager. Was having a great time eating out with my wife at Zaxby’s. Until I asked for a couple of forks politely that was forgotten when our food was delivered to the in dining table. I requested a couple of times for a couple of forks with no individuals at counter stepping up. They weren’t helping anyone at the time, just standing there. Finally got the managers attention. She asked how many forks and I said a couple, she asked again and I said two. She then replied with a patronizing response “If I was having a bad day”. That young manager needs to be retrained on manners.
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Duane Pope
I understand it’s not always the managers fault for poor workers. What employees say that can be heard by the customers will reflect the store.
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Keba C
No issues, love it here. Food is usually great. Clean great atmosphere. My autistic son loves the Grill cheese, we literally ate at this location every Friday night for so mamy years, it kinda became our tradition. They have these best chicken sandwiches, wings and tenders. Not a fan of the Zaxby sauce. Best wait time out of all the surrounding restaurants. Love the added reward system. I’ve gotten quite a few freebies
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Aaliyah Best
They only gave us one sauce and our food was ice cold. Still frozen from the freezer cold. Don’t recommend eating here.
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