Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 671 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
1290 Arsenal St, Watertown, NY 13601
Phone: (315) 786-2813
Hours
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
Photo Gallery
Reviews
Rodney Robinson
I grew up in Denver so I’ve always been a huge fan of chipotle. When Watertown, NY opened their location I was beyond thrilled! Unfortunately, this location needs a lot of training and better management. We’ve given them several chances hoping the issues we’ve experienced were a staffing issue BUT nothing has changed since the day they opened.
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jake obren
Don’t go here. Staff needs serious training and needs to learn how to treat customers. I went with my whole family, and everyone was disappointed. There were 5 people working, and only 1 was making the bowls and it took way too long. When I finally start to order, I ask for rice and they barely fill my bowl and don’t even put enough to cover the bottom. Then, I order the barbacoa beef, and it is all fatty and not much meat. The rest of my family orders steak, and it is uncooked and hard to chew. And to top it all off, staff is rude and inconsiderate, and don’t know how to run the kitchen. Avoid this chipotle.
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Queee Woods
These people really allowed this to leave the building. After waiting 40 minutes for the order (which wasn’t the initial issue), this is what showed up. For one the order was completely different, for two it’s completely disgusting looking. Safe to say we will not be back or recommending anyone eat at this location. Extremely disappointing experience.
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Tony Swann
My Barbacoa bowl was excellent tonight. I also ordered chips and queso Blanco, the chips were were a tad stale. The big disappointment with tonight’s visit was just how filthy the store was. Every single tabletop had food debris on it from previous customers. In retrospect, in spite of how good my entree was, I should have requested a refund and eaten elsewhere. I’m in town for three more weeks so plenty of time for a second visit. I’ll give this location another try and hopefully be able provide a more positive review.
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payton whisler
ordered a bowl, chips and guacamole. Before I pulled away from chipotle I noticed they forgot my chips and guacamole. Went back inside to grab those, not a big deal. But once I got home and opened my bowl it was completely wrong, not one thing I ordered in my bowl was correct!! ridiculous, can’t get not even one item on my order correct!
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Tracy Willoughby
Not a great experience honestly. As soon we walked in almost walked out. The tables were gross it looked like no one had cleaned the lobby all day. The only reason we stayed is because we know Chipotle has decent food. (Sadly the food wasn’t that great my burrito was soggy and the chips were so stale we each ate one and threw the rest out)
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Catalina Hernandez
Service is slow and poor. Over a 20 minute wait ordering inside when’s there’s plenty staff on just no one is doing anything except one person making the food. Barely scoops the rice beans and protein, but dumps on the extras. Asked for very very light sour cream and got a large full scoop. Not worth the time or money. Very disappointing. Seems to get worse and worse every visit.
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Katheryn Scott
We ordered online (at 4:20PM) for pickup to be ready at 5:20PM, but when we arrived at the “chipotle-lane” they said “ok we’ll make it now”. We proceeded to wait an additional 20 minutes for our food. I take issue with tipping online ahead of time and then met with this low level of service with no apology or acknowledgment of the issue.
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John Flynn
The food is great as always, but I want to highlight the staff’s willingness to work around my kids’ dietary restriction. I can’t praise this staff enough on how gracious they are, despite the hassle of changing gloves, getting different cheese and other ingredients, and washing spoons, all to avoid cross contamination. You folks are wonderful. Thank you so much.
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Brian Seney
Worst Chipotle I’ve ever been to, good luck getting your food if you order on the app. It’s quicker to just go in and promised time on the app are just when they get around to it times. Don’t blame or be mad at the workers, it’s just very, very poor/bad management.
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