Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 587 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
368 NJ-10, East Hanover, NJ 07936
Phone: (973) 599-1370
Hours
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
Menu
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Photo Gallery
Reviews
Benajmin Pomeranc
I’ve been to this location many times before. Not always the best experience. However, today was truly enjoyable. Every item was available and seemed fresh. The young lady helping me with my order was efficient and friendly. She even rang me up in record time.
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Kenneth Moses
As a doordasher I can’t say enough good things about these workers, especially the ladies at the pickup area. The other night they had an entire high school sports team they had to serve and was STILL able to hand me 2 orders on time for pickup. Great job!!
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Savvy L
Came into Chipotle with my girlfriend a Iittle after 7:30. It was empty and quiet we stood and waited for maybe 2min before being attended to. We both had a bowl. The rice was hard and cold, and they were out of cheese when it came to toppings, the refrigerator wasn’t stocked that much and the fountain drinks were out of service. We wouldn’t come to this branch ever again the guy didn’t seem too happy working there at all and not that attentive.
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Saloni Patel
Quick service and gauc was super fresh. We have been there twice in two weeks and will definitely return. The only issue with this location I have found is they are super stingy about roasted vegetables and lettuce which is weird. They will give you extra cheese but when I asked for more lettuce on my salad bowl I got the looks.
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Rosemary Carvalho
With so many 1-star reviews I am not sure how this location still appears to have a 3.8 rating. I don’t typically complain about bad orders or meh customer service when it comes to fast-food but after my visit to this store, I thought it was worth sending some feedback. I was the second person in line but still waited a good amount of time before my order was taken. The staff did not seem to be in any rush to help. When ordering my bowl, I asked for sour cream and found the store ran out which okay I guess. But I do wish I knew prior to my order or I wouldn’t have ordered at all. It’s like going to Subway and finding they have no mayo. I did notice the takeout section had sour cream, but I felt if I asked the staff would continue to answer as unpleasantly as they already had been so I left it alone. I thought it would be a waste to leave the order though, and I didn’t want to be “that person” so I went ahead and decided to pay for it anyway and grab some chips, which I found when ordering the store ran out of also. The store also ran out of lids which made it difficult to carry my unfinished meal back home. I added guac so the aluminum foil is hard to reuse as it rips apart when you remove it from your tray. I did have to toss the meal ultimately. At this point when handing the cashier a $20 I was told card or exact change only. I did have $13 so I paid and left without my change as well. While $0.74 is not a big deal, the store could have done a better job of letting customers know prior that there is no cash option, otherwise, it would be food wasted if customers can’t properly pay at checkout and have to leave their meal. Lastly, on top of the store having quite a lot of missing inventory, it also seemed some of the staff was quite unhappy, disgruntled and not so pleasant. Any missing items were just answered with “no don’t have that” and “No cash.” While I don’t expect sympathy or excessive courtesy, after thanking the cashier (for my sub-par meal) and being met with silence just topped the poor experience and waste of a meal. This is by far the worst Chipotle I have visited. Not sure if the store is without a manager or the staff is just unhappy, but it could deter any future visits and may be worth addressing. At the very least have some notice up when you have such a lack of inventory or cash.
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sonia
The worst experience ever. The employees are miserable and lazy. despite me asking the guy if this is how much corn you’re putting and he says yes it’s just all water. I was standing in front of him and he was still so careless and dropped the dressing all over the bag so imagine how careless they are when we don’t see what they are doing. Absolutely disgusting never going back ever again and will make sure I pass the msg to others in the community as well.
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Melanie Rose
When I go in person I never have problems. Only mobile orders, like I don’t know if it’s because I’m not there watching but like, i don’t even know what this is bro. Like why is there a seed or whatever it is in the food? That hurt my tooth bro, like y’all I love chipotle but this is starting to feel like a toxic relationship cause I keep going back knowing something else will happen. Get your mobile order workers trained, cause that was nasty and i shouldn’t have to worry about getting my tooth chipped from weird stuff in my meal
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Pamela Field
This is the worst Chipotle I’ve ever been to. The food is fine but I’ve never experienced such horrible service from staff I’ve been in customer service for many years and I can’t believe the owner would allow his employees to to treat customers so poorly when you finally get to order they act as if Your imposing on them with the tongue clicking and sighing no eye contact mumbling or they just walk around and make you wait until they feel like throwing your food in a bowl I will not ever step foot in this establishment again and if you think people will continue to come because it’s convenient your wrong my suggestion FIRE EVERYONE and try again
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DiAngelo212
This place might as well shut down. The only thing consistent about this Chipotle are the: inconsistencies in portion sizes from one employee to another; always running out of food; bad reviews with the same related issues; and miserable employees who need re-training with customer service skills and quality delivery of food. The small portions are getting absolutely worse and ridiculous every time I come in. If it isn’t scraping the bottom of the pan for the crumbs with the meat, it is scraping the bottom of the pans for something else! Came in at 715 on 3-30-23, the worker who started the bowls was extremely nice (the only one) and great with the portions, than she hands it over to the next worker and my god with the small amount of food she gave, you would think it came out of her own refrigerator! scraping the bottom for the corn and guacamole and absolutely NO SOUR CREAM!!! How can a Chipotle be out of sour cream? I don’t care if it is 7:30 in the evening, you shouldn’t be out of anything! The way this place is ran, I can’t even imagine there is a manager onsite, if so, shame on you as well as the staff working this evening (except the first girl starting the bowl)! I am done coming here.
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Vincent Wu
Worst service I’ve had from a restaurant in a while. Ordered online, never received my order, they REFUSED to give me a refund, and directed my to the chipotle app, which also refused to resolve the problem.
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