Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 213 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
Greenbriar Shopping Center, 13061 Lee Jackson Memorial Hwy, Fairfax, VA 22033
Phone: (703) 631-4503
Hours
| Thursday | 4 AM–8 PM |
| Friday | 4 AM–8 PM |
| Saturday | 5 AM–8 PM |
| Sunday | 5 AM–8 PM |
| Monday | 4 AM–8 PM |
| Tuesday | 4 AM–8 PM |
| Wednesday | 4 AM–8 PM |
Menu
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Photo Gallery
Reviews
RCS S
I hate to visit this place in the morning. For a couple of time the lady manager always in a bad temper. Nasty attitude especially to Arun. I hate to see her treating this guy so bad. It’s not a good attitude as a leader. I like to visit here in the afternoon when the guy name John is there. He seems so calm even most of the day he was by himself. He’s so polite, apologetic and respectful to the customer especially when the order are a lot and being taken care of by himself. The 3 stars belongs to the John, but I can’t give 4 or 5 because the manger attitude is off!
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Raj S
Stopped for a quick breakfast .. we liked the avacado toast … could have been more crunchy but it became a little soggy after 10-15 mins . coffee was ok . Nice interiors . Parking is good . Good overall ..
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Zina Tambil
Horrible manager by the name of Lee, I asked for light ice and she slammed the counter three separate times and gave me a nasty attitude. Other customers saw this and proceeded to tell me “I saw that”. In the end she ignored my light ice request and on top of that did not fill the cups all the way to the top and added whipped cream NOT sweet cold foam. This is unacceptable. She saw me holding one drink that was already made and accused me of getting an extra drink, but when she saw that my order in fact had 4 drinks she backed off. I had another issue a few months ago where she gave me BURNED hashbrowns that weren’t even edible as they were hard as a rock. She told me to come back for a new set of hashbrowns but I didn’t because it was not worth it at that point. I never complain because I know the fast food business is tough, but this experience made me realize I will never be coming to this location ever again. It is sad that Dunkin is allowing the same manager with this number of terrible reviews to continue working here. It absolutely makes no sense. I saw another review with a photo of this manager from a few months ago and with the exact same complaint about the half-filled drinks. So it’s clear she does this on purpose. It looks like she still has not learned how to be a proper manager, so it truly baffles me that she is still employed here. As someone who works in customer service myself, I know this is not the way to treat paying customers. In fact, this is how you LOSE business.
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Nathita “Mini” Premabhuti
Would give minus if I could. The lady manager was horrible and very rude. Not surprised to see so many negative reviews because of this woman. I ordered via app (one box o’ joe and 2 boxes of dozen – but there was sth wrong with the app it only charged me for the coffee – I checked out anyways thinking I would pay for the doughnuts at the shop). When I arrived I told one of the staff my order number, and then she went to the manager and this lady manager came out looking pissed. I showed her my screen and was about to ask about the bill, when she pulled my phone out of my hand and said you see “ZEROOO!!” and acted like it was my fault. I stayed calm and told her I want the doughnuts so I will pay here. She then half yelled at me (pressuring me to hurry and tell her what doughnuts I want (in a very rude manner)). When she’s done she took off her glove and ‘threw’ it on the counter. I asked politely if I could get the coffee cups and the creamer as well. She said it’s already in the bag. I went out to my car and I looked quickly inside the bag and only saw the creamer (they were in clear plastic bag) but didn’t see the cups (they were in the white dunkin’ donut bag so I didn’t see them). I went back i side and asked one of the staff (a very polite man who looked very scared of the lady manager) if I could get cups. He went to the back, and yes the lady manager came out, looking as angry as ever, then she came out from behind the counter and told me “I’ll show you” and went to my car. I opened my car, she went for the doughnut bag, grabbed the small bag inside, and ‘ripped’ it open to show me that the cups were in there. So rude. Totally unacceptable.
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Y H
This is my first-ever review on Google.
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shelby morckel
Lee is EXTREMELY rude and unprofessional. I asked for sweet cold foam and they put whip cream I told Lee it was suppose to have sweet cold foam and she rudely said did you pay for it. I said I asked for it and if it wasn’t rung up I will pay for it. Completely unnecessary to be so rude. She is rude to her new trainee Kylee when she didn’t ring in the proper items. Kylee even offered to pay for her mistake. I truly feel bad for the staff who have to work with this lady.
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Cesar Colmenares
The manager here in the morning shift is horrible. I was just paying a visit and the 2 young employees were very nice and attentive, however the manager was screaming so much to them which I felt was incredibly inappropriate for a leader position and was also screaming to any customer who “dared” to say something about their order.
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S K
Similar to the recent post, the manager was very mean to her employees and she wasn’t customer friendly either. I really felt bad for the employees that worked there. When I say mean… I mean down right mean. I want to say the manager got up on the wrong side of bed, but based on what I have read so far, I think that’s how she is all the time.
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E Coop
The manager scolded an employee in front of customers for emptying my dunkin traveler mug so I could put my new coffee purchase in my mug. I understand policy, but reprimands should happen in private. Thank to the employee that helped me.
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Christi Benken
i order almost every day Monday thru Friday, and my order is messed up almost every other time. I work in the same shopping center and only have time to run over real quick, so unfortunately I have to deal with it. I’ve worked at Dunkin so I’ve waited to make this review out of trying to be understanding, but it’s gotten ridiculous at this point. Whether it’s my drink, my donuts or messing up my sandwich, it’s something. And when I called, I was argued with and then hung up with. I always bring the wrong food in, I never make them just take my word for it. It’s the managers that mess it up too, there’s no reason for this to always happen. And to not even be polite when you mess up. Everything about the establish has been negative.
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