Longtime local pizzeria chain serving up traditional pies, chicken wings & more. Based on 52 reviews, the restaurant has received a rating of 3.8 stars. Price $
Address:
Gates-North Gates, NY 14606
Menu
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Reviews
Lorie Pendleton
The pizza here is Amazing and so are the wings! They are big and I love all the sauce that they put in with the wings! I travel all the way from the southern tier (1 1/2 hours) just to get their pizza when I am in town! You can not leave Rochester without the Great Taste Of Pontillos
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Steve Aughenbaugh
I normally don’t do reviews but I am hoping that this will get through to someone. These last 3 times I ordered from here they messed up the pizza and today makes number 4. There is on guy who makes pizzas who gets it right every time the rest of the time it’s a train wreck. Now instead of eating with my family I have to write this. I go here every weekend and I am actually thinking of switching pizza shops. I mean one mess up fine but 4 in a row is ridiculous. I don’t understand what happened they have always been on point and great. I hope things improve and quickly because I do like their pizza just not the canstant mistakes.
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theresa caruso
I ordered over the weekend a garlic pizza with artichoke hearts and black olives. I was very disappointed as this time there was a total of 5 artichoke hearts on a whole large pizza. If I pay for a topping one would think I’d have at least one on every slice. Hopefully next time or im going to find different place to order from.
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Roxana Agelviz
Excellent service. First timers and he gave us red carpet treatment by offering best 1/2 vegetarian 1/2 meat pizza choice. we had ours w white sauce, mushrooms, onions, tomato and ham. It was delicious!
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Bill Lytle
Rude staff, unprofessional at best, and apparently too young to give a damn!! My last straw was when I called to place a large order(multiple pizzas, subs and wings) for delivery and was told it was too far away! I’m sorry that a straight, one road, drive down Long Pond is such a demanding delivery! Seriously…from Spencerport rd to Ridge rd was too far!?! This was after they stated that 10 MINS WAS THEIR MAX DISTANCE – which at 35-40mph would be over a 5 mile radius! This is a joke and it’s a shame! My family loves pontillos pizza and have been loyal customers for longer than I can remember….but this is really the straw that broke the camels back! Gates Pontillos is a sick joke as far as customer service and professionalism! Hope the delivery kid misses the $10 tip that was going to land in his pocket for driving 3 mins down the road! Not going back or calling back!! Thank your staff for losing customers over 30 cents in gas and a continuous rude approach to their customers!
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Julie L.
Ordered a sheet with 1/2 banana peppers. Very dry, little sauce and very little cheese. The wings were okay, except they don’t take the time to toss the wings. Plain wings with sauce at bottom of tray. We usually enjoy their food, but this order was terrible. Waste of $50+.
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Jerry Hughes
VERY unprofessional staff! VERY dirty location. Just walk in and order something and see for yourself. Make sure you take note of the guy who makes your pizza. When I walked in and placed an order he was on his cell phone. Acted annoyed that he actually had to do something. Never washed his hands. Disgusting. Him and his buddies were standing around having innapropriate conversations right in front of me. Pizza is nothing like it used to be. What happend to pontillos?????? What kind of management runs these places??? Awful!
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Kyle Frank
I called at 10:36PM and asked if they still sell slices and she told me YES we have one pep slice left! So i said ok you guys are not going to make another pie its only 10:36 she says no and says is there anything else i can help you with ?? Are you kidding me ??!! Great customer service. How do you not make another slice pie for a customer and you still have an HOUR + left until closing. Ridiculous!!!!!!
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Fred Andrews
I ordered here 2 weeks ago on a Sunday night and all I can say is WOW! The service was amazing ! The food was great ! The price was a little higher than Pontillos in chili I usually go to but you know what they say . YOU GET WHAT YOU PAY FOR ! I won’t go to any other place but here from now on !
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Leslie Ann Southcott
Best pizza in town!! I’ve been a life long customer and I recommend them to everyone!! Love their original recipe!!
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