Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 213 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
901 Middle River Rd, Middle River, MD 21220
Phone: (410) 686-6712
Hours
| Monday
(Labor Day)
|
5:30 AM–7 PM
Hours might differ
|
| Tuesday | 4:30 AM–8 PM |
| Wednesday | 4:30 AM–8 PM |
| Thursday | 4:30 AM–8 PM |
| Friday | 4:30 AM–8 PM |
| Saturday | 5 AM–8 PM |
| Sunday | 5:30 AM–7 PM |
Menu
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Reviews
mariela LM
Today, June 10, 8:40 am, I went to Dunkin Dounut located at 901 Middle River. A woman answered me through the microphone who spoke to me as if it bothered her to take my order. When I got to the window, she handed me my order and gave me my coffee uncovered and I threw it all over myself, my car and my clothes were flooded with coffee, I complained to her because she had that bad attitude, and I told her that if she did not want to attend to her, she was rude from the beginning The moment I took my order, she did not apologize and went back and she and a robust Afro-American woman called me bad words in Spanish, in front of the customers of the store who were buying, the woman who served me is Latina Robust and after spilling the coffee on me, she said something to the other worker who started to say bad words to me, I was in shock. I have never seen workers who said bad words to their clients, I am Latina and I understood perfectly ,my family that was in the car also heard it, I can’t believe that people who speak Spanish teach others to say those words to the public, please take action with these two women, the words they said to me were D… The B…, and not only did they not apologize but they also insulted me, I hope the Manager checks the cameras and does something about it.
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Alesha M
I wanted so much to love this location but they have let me down for the third time since this year (2023) has started and, ultimately, overall. I usually order via drive-through. I went one day and ordered a caramel latte with extra caramel and received a regular coffee. I didn’t feel like the drive back so I kept it. Another day, I asked for the same order and received a cup full of warm cream. When I went back to the store , I wasn’t even greeted at the counter and everyone sped past with not even a “Hello. We’ll be right with you”. I had to say excuse me to get someone’s attention in which they tried to make me wait even longer until I explained why I returned to the store. I always believe in giving chances to redeem but today was the straw that broke the camels back. I asked for a chai latte with oat milk and what I received was coffee… with oat milk ♀️. Customer retention will go down the drain at this rate.
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Ashley Shamer
I placed a mobile order for this location 22 minutes before they closed. It was a simple iced and hot coffee. After sitting at the drive thru speaker and no one responding, I pulled to the window. Still no one came. I ended up having to call twice on the phone for a young girl to answer and finally come to the window. There were two cars behind me in the drive thru line. Each car had to honk for service because they weren’t wearing the headset for drive thru. I understand wanting to close early, but when you’re open til 8pm, you need to serve customers til 8pm.
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Wendy Sue Veillette
Owner is a grump. Shouldn’t be in customer service. His family doesn’t know English, so there is a huge language barrier. I’ve given them so many chances, because the are close by, and they never get my order correct. Their lattes taste like all milk foam. Sometimes the milk is on the verge of sour. Their donuts are always stale. They have lost a customer! My change was incorrect as well as my food!!
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Lisa Meushaw
I get the 2 egg & cheese wraps often, but this last time one of the wraps had a quarter piece of an egg, and the other wrap had a 1/2 piece of an egg, but looked like a bite had been taken out of it. I highly doubt someone took a bite of it, but that’s what it looked like. I used to go out of my way to go there, but I will NEVER go to that location again. Awful.
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Denise Rocks
I have gone there pretty often and have blown off one particular employees bad attitude at drive thru because everyone else is nice. I won’t be returning to this store for the fact that there were no trash cans outside for me to throw my Dunkin Donuts coffee cup from earlier away. When I asked if he had a trash can and if he could throw it away he rudely said NO. I then asked You don’t have a trash can ? He said No
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Gen
This Dunkin’ Donuts is very good when you order from the drive through. When you come inside, it’s a different story. I ordered a bacon egg and cheese bagel without egg and the lady gave me a bacon egg and cheese bagel with EGG AND TWO STRANDS OF BACON. I told her multiple times that I wanted it with no egg. Now I can’t eat breakfast and I’m so not going back today.
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Edawna Thomas
I go in for a donut at 7:45 one guy walks away from the Register henever returned & the racks empty. Maybe 3 flavors to choose from so the guy from the drive thru area waited on me. I get 2 glazed donuts one guy is grabbing them for me & the guy who left the register screamed at him in a different language, I heard him say something about closed! They do not close until 9pm, it’s not my fault I come into an establishment 1 hour prior to close. How rude of the guy.
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Bloggs Alot
Complaint I just filed:
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Jasmine Dickey
Originally loved this place and their macchiato, but as of lately my coffee has been wrong everytime. When I address it with the rude man at the window ,between 7 am and 730am, he tells me it IS what I ordered like he tasted it himself….like I don’t know that my macchiato is NOT supposed to taste like hot chocolate. This has become THE worst dunkin donuts before 9am. I’m done with this store location which sucks b/c this is the only one in route to work
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