Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 533 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
2696 Pinole Valley Rd, Pinole, CA 94564
Phone: (510) 283-0070
Social Profile: 
Hours
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
| Sunday | 10:45 AM–11 PM |
| Monday
(Labor Day)
|
10:45 AM–11 PM
Hours might differ
|
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
Menu
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Photo Gallery
Reviews
Damon Tighe
Always fast. Staff seems to turn over at a regular clip, it every-time I’ve been in the team is friendly and on top of getting orders done. Ample indoor and outdoor seating
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Christina Adams
I’ve been to this location 3 times. None of my orders have been correct. The most recent will be our last. Ordered all for pick up.
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Paul Hardwick
So when you order they should have someone at the register no?
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Amarpal Gill
Everything was bad. The rice was like plastic. The rice was either over cooked or just was bad most of the fresh items such as garlic, lettuce, and tomatoes were rotten. They were cleaning it with a very dirty towels and buy it. I meant the countertop and all that the old stuff that was on the countertop, went in to the food trays you could say. Also the customer service was bad and it was probably the worst experience of my life. They also forgot some key parts of the food such as the chips that usually would come along on the kids quesadilla and and some of the cheese on the quesadilla as the quesadilla like we didn’t add anything into it, but it was thinner than usual. The food was very overpriced to in total we spent like $30 for four items that were two that were very cheap quality and basically tasted like plastic all in all, the corn was watery. The tomatoes were watery too and so well I can’t go raving on and on about this, but just take my advice and don’t go to chipotle in Pinole. Vallejo is definitely , the corn was watery. The tomatoes were watery to and so well I can’t go raving on and on about this, but just take my advice and don’t go to chipotle. Pinole Vallejo is definitely gonna be a better option any day of the week.
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Muhammad Usman
I ordered a Sofrito’s burrito on the app and my pick up was supposed to be at 2:10. I get there at 2:06 and they didn’t even have my order in their system. I got my burrito at 2:20, went home and when I checked the burrito, it was a chicken burrito with all the wrong ingredients. I went back to the store, told them that they messed up my order and the employee who was there I did not even say sorry grab my burrito made me the burrito I initially ordered, handed it to me and said thank you that’s it. People make mistakes all the time that’s fine but when you do make mistakes I think it’s nice to say sorry or offer a free meal or something because a trip that was gonna take me 20 minutes. Ended up being a 40+ minutes.
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raja jat
Horrible service, rude and aggressive behavior by the shift manager and worker. Orders food @0715pm and found that the Food had human hairs in it (see the picture). When I went back to store @0815pm in Pinole to report it, the shift manager says that “it is not a big deal, it is very normal to have human hairs in food, I can change your food”. I was surprised with her response and refuse to exchange the food. The shift manager was very rude and become aggressive. I was surprised and requested her name. She refused to give me her name. She refunded my money after arguing with me but still refused to give me her name and any owner’s information. She forgot that the refund receipt had her name on it Julia. I went out to my car and grabbed my phone to make a video of her customer service, her behavior & her attitude towards me. Julia threatened me to call the police on me or left the store and then she and her one of the worker (see the attached picture) called police. Sooner the Police officer came out, Julia jumped in front of me and stated “I love the police” and start complaining that I as a customer filmed her. The Officer told her it is a public place and that the customer has the right to do so. Julia made more fake stories but lost her hopes to press any charges towards me. The Officer advices me to call their cooperative office to file a complaint against the behavior and food quality, which I will do for sure. I know that Chipotle chain does not care the food quality, the customer service and don’t take any customer complaint seriously cause it is not a big deal for them to serve human hair in the food. But I still wants to share the harassment by Chipotle workers and the worse customer service experience. I do have a video of the incident. I am hoping someone will look into this matter.
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summer
This place is great! It’s just that I ordered a bowl today and there were bits of beef in my bowl when I ordered tofu cause I’m vegetarian
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Henry Menzel
I really have to give it up to this chipotle location. After an overwhelming trip through Northern California, it was nice to get here and be treated so kindly by the staff. My burrito bowl was perfect. I’m feeling refreshed and energized to continue my trip. Shout out Marco. Shout out Ryan. You guys are great!
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Dani Rodriguez
Placed my order on the app at 8:30pm for pick up at 9:10pm and after I arrived got a notification order was ready for pick up on the shelf in one bag at 9:14pm. After asking workers several times for my order and asking what was going on the “manager” Carlos said the system does that automatically even if the order isn’t done and he couldn’t issue a refund so he said give him 10 more minutes someone will make it before disappearing to the back and never returning. Another 20 minutes go by and at 9:45 a different worker asked my name reprinted my order ticket and scraped together what was left for the night to make my order. I WAITED 35 MINUTES PAST THE PROMISED TIME!!! This was not the team’s fault but the lack of upper management overseeing his crew he should have been upfront assisting them not hiding in his office!
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Niraj Khatri
They want to charge me for extra rice and extra bean on my burrito because my burrito was little bigger than usual. I donot eat meat so I added extra beans and rice. And the shift manager talked with the prep person to tell me, since my burrito is big , they want me to charge me extra for rice and beans. It was very embarassing for me since everyone was watching me. I didnot want to make a scene so I paid my bill and got out.
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