Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. Based on 289 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through
Address:
432 E Main St, Russells Point, OH 43348
Phone: (937) 842-3138
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Reviews
Daniel Watt
Do not go these kids don’t talk to you let alone get fresh food right I’ll never go back not many choices here sorry I ask for a burger and fries no tomatoes or onions everytime it’s messed up fries or nasty foods just a mess that’s cold registers guy where’s gloves that are just dirty I’m good FIRED
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Classic_ Peanuts
Absolutely appalling customer service and even worse food I hope the owner of this establishment gets food poisoning it will serve them right sorry not sorry
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Simple Regalia
Don’t bother ordering hot food here. Usually don’t have someone who can run the grill. And don’t even think about ordering a blizzard that’s medium or large. Only top inch or two is actually a blizzard rest is plain ice cream. Near everytime, only reason we stop by here anymore is for kids and even then they only get plain twist cones.
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Hayley Martin
Today I had the worst customer service experience ever. I was ordering a kids meal chicken stip for my daughter who I had just picked up from school who is usually hungry after school. normally I would take her home and make her an after school snack but today we had errands to run so something quick would do. When I approached the drive thru I noticed there was a handwritten sign saying they were unable to serve “baskets” at this time. I went on to order a 2piece kids chicken tender meal. Kara told me I was not able to order that meal. I asked her why and she rudely told me her boss said they cannot sell chicken strip baskets because they have no baskets to put them in. I explained that the kids meal is not a basket they put the tenders in the fry boxes and put them in the kids bag. she still said no that I was not able to order that. so she recommended that I order a chicken strip sandwich and regular fry on the side. I was confused so I asked how did that make any sense? if they had the fry boxes for the regular fries then how come they couldn’t make the 2 piece kids meal since that is the container they come in. she continues to belittle me and have a horrible tone with her voice so I leave… as I’m pulling away I see a man hanging out of the back door laughing and another man approaching him from the parking lot, so I rolled down my window and asked if there was a manager I could speak to. he confirmed he was the “general manager” and asked what he could do. I explained the situation and told him I am a local and often dine at this restaurant (there isn’t many to choose from at the lake). He was more rude than Kara taking my order. he said he is following rules that corporate gave him and they could shut down his business if he allowed them to Sell me a kids meal.
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David Lewis
Went today for a late lunch/early dinner before going to work. I wanna say that Russells Point DQ is the BEST! My food was absolutely delicious. The triple bacon cheese was huge. Lots of bacon and for a big sandwich wasn’t messy to eat. The fries could have cooked a touch longer but still pretty good, and the large ice cold Pepsi quenched my thirst. Thank you to all the employees for making my experience a good one!
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Cole DesJardins
Food gave both of us stomach cramps, couldn’t even eat half of it. I don’t even know the last time any fast food I had was that awful. The wait in the drive through sucked as well. Don’t waste your time and money here
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reg huber
They only have their drive up open and once you get in line at the drive up you cannot leave that line they’ve got you blocked in we cannot get out they must do this because they know they’re going to have you set in that line for a half hour 40 minutes just to get two ice cream cones I spent more burning gas in the line then I pay for the ice cream cones. And they was rude they act like they was doing me a favor.Need to open the lobby I know I will not be back until it has been and then we’ll see how the lobby does
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Tammy Grice
Sat in the drive-thru for over 30 minutes to pick up an order that was placed online (lobby was closed). I had to ask for our second drink and sundae, and a drink holder. The slushies were half-melted and dripping. Those who ordered chili dogs said the chili was so disgusting they couldn’t even eat their food.
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Larry Siferd
Very disappointed to be told that foot long coney dogs and hot dogs have been discontinued. Will probably patronize Dairy Queen less and other places more as a result of this menu change. Many other similar places still offer foot long coney and hot dogs.
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Tommy Bellomy
Still not allowing people inside for service.
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