At Church’s Texas Chicken®, we make real meals full of flavor and the bold spirit of Texas. We’ve got pure honey-butter bliss with our made from scratch Honey-Butter Biscuits™, and that spicy kick is always an option with any of our fried chicken combos and family meals, so there’s something for everyone who pulls up a seat to your table. Order ahead, get it delivered, book us for your next catering or come on down to your local Church’s®. Welcome to the Great State of Flavor.™
Fast-food chain offering fried chicken, sandwiches, wings & Southern-influenced sides. Based on 807 reviews, the restaurant has received a rating of 3.6 stars. Price $
Address:
3201 E Hillsborough Ave, Tampa, FL 33610
Phone: (813) 238-7900
Website: https://locations.churchs.com/fl/tampa/3201-east-hillsborough
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Reviews
Mary E K Orlando
So we got to Church’s Chicken to get something to eat at a little bit after 9pm. Myself my family and a bunch of other vehicles were waiting in the line as well. We were stuck in the line so we could not get out. We reach the drive-thru menu billboard at around 9:50 finally. This sign was posted sorry our menu board is out of order. Need to order at window. There was no one outside taking orders at all due to the menu board being out. About five minutes later we reach the window to order our food. A young lady approached the window which we thought was going to take our order finally. She proceeded to close the window lock it in from the inside says sorry we’re closed. After sitting in the Drive-Thru for approximately almost an hour this is was the end result from Church’s Chicken and this is how they value their customers. Needless to say I’m going to call their corporate office and see how they respond to this complaint. My advice is never eat at the Church’s Chicken on Hillsborough Avenue because clearly they do not care about their customers or their customers needs!
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Sheldon Young
The chicken always hot and crispy…. Nothing in life is perfect, so the really have placed an effort and emphasis on quality, speed, consistency and appearance…. When’s the last time you’ve seen morals and dedication from a Churches chicken???? This location has it…. Hopefully they still have it!!!
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Jacqueline Lonis
Sadly disappointed. Went here on Sunday after church. We are from the north and were super excited to try. When I got my chicken sandwich the bread was stale, dry and hard. The jalapeño cheese bites were mediocre at best. The biscuit was fantastic though. Ended up throwing away 80% of our meals.
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Deanna McKeithen
Wish I could give them zero stars. I’ve been here a couple of times and overlooked their less than friendly service. Today, we walked in, I said hello and the girl looked at me and never said anything, just looked at be like I was inconveniencing them. I ordered and I was informed that they no longer served what I wanted or 50% of the menu. We left and I was commenting how they needed to remove those things from the next and they all started laughing as we were leaving. Worst service ever.
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v
I was so disappointed with the food and the service. Church’s was once my favorite place to get chicken from before I moved here to Florida. First of all the drive thru mic was broken so that you couldn’t order your food from there and you had to order at the window which created long lines and extra long wait time. I waited over 35 minutes in line and after I paid the lady just closed the window. Then when she noticed that I was still waiting she opened the window and I told her that I didn’t get my drink! After all of that the chicken was soggy and not fresh at all. The only thing that really saved the taste was the jalapeno peppers.
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Kim Daniel
Employees were nice,considering the manager yelling. Chicken was old and greasy and the biscuits were hard. When I went and complained the manager blamed it on lazy employees. I didnt see any lazy employees. But my order was fresh from the cookers,but when we got home some of the chicken was raw inside,when I called to complain again it took 5times of me calling before someone answered. Then I heard the manager yelling about no personal calls the man said he wasn’t on a personal call ,that it is a customer. He got on the phone and said “what you want we is busy”i told him about the raw food,he said bring it all back I will give you your money back and you can go else where and hung up on me. What is wrong with people now days? I work in the restaurant business and I have never spoke to a customer this way no matter how mad I was at my employees. Cooth and respect where has it gone?
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Sydney Stewart
Outstanding service and amazing food. The guy at the drive through window was very kind and made sure our order was correct and made fresh. He definitely deserves a raise. Well definely be coming back. This is the best I have been treated during the COVID-19. THANK YOU CHURCH’S.
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Lexi R
The speaker in the drive-thru has been broken for over 6 months now.. it takes 30min or longer just to get to the window to then place your order.. TERRIBLE customer service, they don’t even say sorry for the wait or anything.. it needs to be SHUT DOWN!! how tf is the speaker gonna be broken for this long?!
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Deric T
Horrible. This place is the worst, I guess because of the location the team at this restaurant does not take good service seriously. That includes customers sitting in the drive thru for over 45 minutes and blocked in so you can’t leave. Then once you are at the window to order since the drive thru speaker is broken, you are greeting with a prompt and rude “what can I get you?” When you are attempting to order you are then interrupted by the phone call the drive thru cashier received from a family member. When the cashier finishes her call then and only then can you place an order to receive sub par food that you waited over an hour to receive. Never will I ever go to this place again.
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Sherlonda Ciril
CHURCH Chicken on Hillsborough… Rude and have NO quality’s of customer service they also forget items and tell you things you HAVE to do to receive service from them example I’m in drive thru and I was told I have to come inside to receive my order. I selected how I wanted to receive my food for my own personal reasons I’m grown and I will not receive and tolerate things I can and cannot do as far as my above story! And there’s no name on the receipt for better reviews on the rudeness of the employees. All they do is laugh and down talk customers badly. NEVER EVER AGAIN!!!!
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