Pollo Palenque is the perfect meal to share with friends and family, and a simple way to eat lighter. Our chicken is marinated in real citrus fruit juices, then seasoned and grilled to perfection by our grill masters. Because our chicken is grilled and never fried, it’s also the healthier choice! And if that wasn’t enough, our always-fresh salsa bar, handmade corn or flour tortillas, and aguas frescas are sure to make your meal unlike anything you’ve had before Enjoy!
Based on 412 reviews, the restaurant has received a rating of 4.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
5025 W Expy 83 suite 165, McAllen, TX 78503
Phone: (956) 630-9862
Hours
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
Menu
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Menu Photos
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Reviews
Michael Garcia
Ruben did an awesome job! We ordered drive-thru and I guess we forgot something else and drove away. He ended up chasing after us to give us our food. Great customer service!!!
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Daniel Garcia
Well the food was good but it was very difficult to eat it while it felt like a sauna inside. Is the AC broken or something? And I had to clean my own table while the employee just watched me; a lot of tables were dirty and I did not want to sit next to the window that felt really hot. The food came out at different times also and the guys were just chilling on their phones behind the counter while all the tables were still dirty. Usually like this place but today (07/10/23) they were slacking.
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Eduardo Sauceda
We have never dined in, always drive thru. Their drive thru guys are always super friendly and polite. Maybe one a bit deaf as I asked no caldo on my charro beans and they didn’t listen. BUT the chicken is the BEST grilled chicken I have had. I’m not much of a grilled chicken eater but this is the exception. Every time we get the family packs is to share with guests we have at home and they all have loved it. The rice is also one-of-a-kind, super good.
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Maria Martinez
This is one of their best locations. I have visited most of them and I prefer this one. Grilled chicken has a fresh taste and is cooked to its perfection. Their sauces and steamed veggies are excellent!!! Establishment is very clean and waiters are very attentive and courteous with every customer. Prices are reasonable and highly recommend.
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Rodrigo Sepulveda
I wanted to buy lunch for my friends so I went by Pollo Palenque on the expressway and Taylor Rd. In Mission. I ordered from the drive thru, I wanted breast meat and Leg meat, rice and beans, corn and flour tortillas, and salsa. I repeated the order, but this time I said white and dark meat. When I got home I opened it up and it was all thigh and drums. I immediately bagged up the chicken and headed back to the restaurant. I saw the manager when I walked in and asked him if he was indeed the manager. He said yes, so I explained the situation and showed him my receipt. . His response was the price I paid was for the leg meat combo. I rebuttaled that’s not what I ordered, and that I had specifically stated “I wanted both white and dark meat”. He then referred to the menu that was stapled to the bag and showed me what was given to me. He never got my point, that I wasn’t concerned about the price as much as I was about getting what I wanted. He ended up giving me three pieces of chicken breast, but I had to wait another 10 minutes to get it. The chicken breast turned out to be a bit dry, and the rice overcooked. The beans were Ok, the salsa and tortillas were really good. Also, the breast were a decent size, but the thigh meat ( cut in half as two pieces) and the drums were really small. The thigh meat is super thin as it is then cut in half. Overall I wasn’t to impressed.
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Maria Barrera
Very disappointed, ordered from drive thru. It took them about 10 minutes to give me my order, when I get home I found out an overcooked chicken.
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C Monz
Really good grilled chicken but pieces can be small but made fresh, sides are really good and service is always good
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Axon Recall
Waited almost 30 minutes for these “chicken tenders” which tasted as bad as they look. Terrible location, drive a few more minutes and go to the one on 10th.
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King Loo
Safe, Excellent food. The staff is always attentive. The food is better than others.
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Angel Chapa
My greatest appreciation to the management and upper management team of this establishment, my wife and I had a minor issue with the cashier and a member of the kitchen staff, regarding an order we wanted that varied a slight bit from the original menu item that resulted in us leaving the restaurant without placing any order at all. I contacted the the main office and within minutes we received phone calls from both the District manager and general manager who were both super professional and genuinely concerned about our experience within their restaurant and went above and beyond to make it right ,WOW! you don’t see customer service like this nowadays. Turns out it was a simple misunderstanding due to a training issue with their employees that was corrected right away, we look forward to revisiting this establishment in the future.
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